Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Meininger

Independence

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always wanting to continue to exceed in position, by learning as much as I can.

Overview

7
7
years of professional experience

Work History

Gun Counter Team Lead

Bass Pro Shops Outdoor World
04.2024 - Current
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Followed all company policies and procedures to deliver quality work.
  • Worked effectively in fast-paced environments.
  • Look over legal documentation to keep in compliance with the ATF
  • Guide Associates to give good service and knowledge to customers


Gun Vault Specialist

Bass Pro Shops Outdoor World
02.2023 - 04.2024
  • Go over daily background checks to stay in compliance with ATF, FBI, and company policies
  • Keep communication with the ATF, FBI, and local Police departments when needing information
  • Receive daily inventory of guns, as well as transfers from third parties for customer orders
  • Give guidance for associates on staying compliant with company procedures
  • Daily filing of background checks, receiving manifests, fedex shipping, and many more

Customer Service Lead

Bass Pro Shops Outdoor World
07.2020 - 02.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Reviewed associate performance to identify training needs.

Stable Worker

Silvertooth Stables
10.2017 - 06.2019
  • Provided routine health checks, promptly identifying any injuries or illnesses and seeking appropriate care.
  • Managed stable inventory including feed supplies and bedding materials, ensuring timely restocking to avoid shortages that could impact horse health or operations efficiency.
  • Provided early weekend morning stable chores, mucking stalls out, graining and watering horses, taking them out to the pasture

Associate

Kohls Department Store
10.2018 - 02.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Lifeguard

Blue Springs R-IV School District
08.2017 - 06.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Taught daily swim instruction to students varying in ages and skill levels.

Education

No Degree - Farrier

Heartland Horseshoeing
Lamar
04.2020

High School Diploma -

Blue Springs High School
Blue Springs, MO
05.2019

Skills

  • First Aid Training
  • Crisis Management
  • Asset Protection
  • Problem-solving abilities
  • Call center experience
  • Computer Proficiency

Timeline

Gun Counter Team Lead

Bass Pro Shops Outdoor World
04.2024 - Current

Gun Vault Specialist

Bass Pro Shops Outdoor World
02.2023 - 04.2024

Customer Service Lead

Bass Pro Shops Outdoor World
07.2020 - 02.2023

Associate

Kohls Department Store
10.2018 - 02.2019

Stable Worker

Silvertooth Stables
10.2017 - 06.2019

Lifeguard

Blue Springs R-IV School District
08.2017 - 06.2018

No Degree - Farrier

Heartland Horseshoeing

High School Diploma -

Blue Springs High School

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Alexis Meininger