ALEXIS JONES
St. Louis
Summary
HR Specialist with 12+ years of military and federal experience in personnel actions, personnel data systems, records management, customer support, staffing assistance, evaluations, and HR systems. Adept at maintaining personnel files, processing high‑volume actions, analyzing personnel data, counseling employees, and supporting leadership with accurate HR reporting and system data.
Overview
16
16
years of professional experience
Work History
Veteran Service Representative (GS‑10/9/7)
Veterans Benefits Administration
St. Louis
01.2022 - Current
- Processed benefit claims and maintained electronic case files while counseling veterans on federal benefit programs to ensure access to necessary resources.
- Ensured compliance with federal regulations, delivering high-quality customer support and effective case management for veterans.
- Conducted eligibility interviews and resolved benefit-related issues for veterans and dependents, facilitating timely access to benefits.
- Manage documentation, data entry, and system tracking to ensure record accuracy.
- Reduced processing delays by improving document tracking and workflow coordination.
- Trained staff on policy updates and workflow procedures.
HR Specialist / Instructor / Executive Assistant
U.S. Army
01.2010 - 01.2022
- Processed 5,000+ personnel actions including pay, awards, promotions, evaluations, and separations.
- Directed personnel actions, strength management, HR operations, and readiness tracking across multiple duty stations to support mission readiness.
- Maintained personnel records and HR data systems including eMILPO and related military personnel databases.
- Tracked security clearances, training requirements, assignments, and evaluations.
- Created an evaluation tracking system for 700+ Soldiers achieving 100% completion compliance.
- Instructed over 300 students by delivering 169+ hours of HR and administrative curriculum.
- Coordinated meetings, calendars, and travel for command leadership, enhancing operational efficiency and communication.
- Oversaw mail operations as Postal Officer, ensuring timely delivery of correspondence to maintain effective communication.
Education
High School Diploma -
Roosevelt High School
01-2009
Master of Human Resource Management -
American Public University
Bachelor of Criminal Justice -
American Public University
Skills
- Personnel Actions
- Personnel Data Systems (PDS)
- Records Management
- Benefits Assistance
- Customer Service
- Documentation
- EMILPO
- ISM
- MILPER
- Microsoft Office
- Training & Onboarding
- Case Management
- HR Systems
- CompTIA A
Veterans Preference
10-PT | VRA | VEOA | Active Secret Clearance | Honorable Discharge | Highest Grade: SGT E-7 / GS-10
Timeline
Veteran Service Representative (GS‑10/9/7)
Veterans Benefits Administration
01.2022 - Current
HR Specialist / Instructor / Executive Assistant
U.S. Army
01.2010 - 01.2022
High School Diploma -
Roosevelt High School
Master of Human Resource Management -
American Public University
Bachelor of Criminal Justice -
American Public University