Alexis Horta
Saint Charles
Summary
Customer-focused professional with extensive experience in enhancing guest satisfaction and resolving complaints. Skilled in training teams and optimizing operations to improve service delivery. Strong problem-solving and communication abilities contribute to effective collaboration and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Hostel Receptionist /Restaurant Waiter
Oaxaca Margarita Bar & Mexican Resturant
Edwardsville
03.2023 - 01.2026
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed customer orders using point-of-sale system efficiently.
- Took accurate food and drink orders using POS systems.
- Managed reservation system to optimize table assignments and enhance guest flow.
- Collaborated with servers and kitchen staff to enhance overall dining experience.
- Provided exceptional customer service to enhance dining experiences.
- Resolved customer inquiries and complaints professionally, improving guest satisfaction.
- Resolved complaints from customers in a professional and diplomatic manner.
- Assisted in training new hostesses on customer service standards and procedures.
- Trained new waitstaff on service standards and restaurant protocols.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Coordinated room assignments and maintained accurate reservation records to ensure seamless operations.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Missouri=
Columbia, MO05-2029
Skills
- Front desk operations
- Customer service
- Event coordination
- Social media management
- Content creation
- Team collaboration
- Effective communication
Affiliations
- Volunteer - Ferguson Twilight Run (2021 -2025)
- Volunteer - March for Dimes (2022 - 2023)
- Volunteer - Foundation Fighting Blindness - Vision Walk (2020 - 2025)
Timeline
Hostel Receptionist /Restaurant Waiter
Oaxaca Margarita Bar & Mexican Resturant
03.2023 - 01.2026
Bachelor of Arts - Journalism And Mass Communication
University of Missouri=