Alexis Daniels
Jefferson City
Summary
Personable, friendly and solution-oriented professional with several years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Benefits Specialist
The department of labor and industrial relations
Jefferson City
09.2025 - Current
- Reviewed and processed benefit claims for accuracy and compliance.
- Assisted customers with inquiries and resolved issues promptly.
- Processed incoming calls efficiently and accurately documented interactions.
- Handled escalated calls with professionalism and empathy for customer concerns.
Co-Owner
Lake painters
Eldon
05.2025 - Current
- Streamlined daily operations to enhance workflow for painting projects.
- Collaborated with co-owners on strategic decisions to drive company's growth plan.
- Monitored social media trends to inform strategy adjustments and increase engagement.
- Analyzed performance metrics to refine content strategy and improve reach.
Server
Colton’s steak house and grill
Jefferson City
06.2021 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Coordinated service for multiple tables to ensure timely food delivery and maximize customer satisfaction.
- Ensured customer satisfaction by providing attentive and personalized service.
Education
Home Education
Mary’s Home , MOSkills
- Claim processing
- Workflow optimization
- Effective communication
- Problem solving
Timeline
Benefits Specialist
The department of labor and industrial relations
09.2025 - Current
Co-Owner
Lake painters
05.2025 - Current
Server
Colton’s steak house and grill
06.2021 - 09.2025
Home Education