Alexis Case
Edgar Springs
Summary
Dynamic Account Representative at State Farm with proven CRM proficiency and critical thinking skills. Enhanced customer satisfaction through efficient claims processing and effective policy communication. Collaborated with underwriters to optimize coverage plans, demonstrating a goal-oriented mindset and strong teamwork abilities. Committed to achieving results in high-pressure environments.
Overview
17
17
years of professional experience
Work History
National Account Representative
State Farm
11.2023 - Current
- Managed client accounts, ensuring accurate policy information and timely updates.
- Processed insurance claims efficiently, reducing turnaround time for customer resolutions.
- Assisted clients in understanding policy options, enhancing overall customer satisfaction.
- Utilized CRM software to track client interactions and maintain comprehensive records.
- Collaborated with underwriters to assess risk and determine appropriate coverage plans.
- Evaluated claims to determine coverage and resolve disputes efficiently.
Investigator
Missouri Department of Social Services
07.2021 - 11.2023
- Respond promptly to reports of suspected child abuse or neglect.
- Conduct thorough investigations, including home visits, interviews with children, parents, caregivers, and witnesses.
- Assess the immediate safety and long term risks to the child.
- Collaborate with law enforcement, medical professionals, schools, and legal representatives as needed.
- Document all casework activities in accordance with state and agency policies.
- Make recommendations regarding child placement, legal action, or provision of services.
- Develop and maintain professional relationships with families while remaining objective.
- Participate in ongoing training and professional development.
Probation Officer
OCCS Inc.
01.2018 - 07.2021
- Conducted regular assessments of probationers to monitor compliance with court orders.
- Developed individualized rehabilitation plans in collaboration with community resources and stakeholders.
- Facilitated group counseling sessions to promote positive behavior change among probationers.
- Maintained detailed case documentation in compliance with legal and organizational standards.
Soldier
United States Army
09.2008 - 10.2017
- Administered emergency medical care in high-pressure environments.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Monitored vital signs and provided critical interventions as needed.
- Trained and mentored junior medics on protocols and procedures.
Education
Bachelor of Arts - Criminal Justice
Columbia College
Rolla05-2017
Skills
- CRM proficiency
- Critical thinking
- Caseload management
- Goal-oriented mindset
- Teamwork
Timeline
National Account Representative
State Farm
11.2023 - Current
Investigator
Missouri Department of Social Services
07.2021 - 11.2023
Probation Officer
OCCS Inc.
01.2018 - 07.2021
Soldier
United States Army
09.2008 - 10.2017
Bachelor of Arts - Criminal Justice
Columbia College