Alexis Butler
Florissant
Overview
5
5
years of professional experience
Work History
Assitant Rooms Operations Manager
Charlotte Marriott City Center
08.2023 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Educated operations team on best practices, company policies and service excellence standards to increase GSS and ESS scores.
- Oversaw front desk and housekeeping operations with eye for hotel reputation, staff productivity and operational efficiency.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Utilized labor tools to maximize profitability and productivity.
- Maintained strong communication between housekeeping, front office,and events.
- Empower and uplift employees to make confident decisions in relation to enhancing guest experience.
Rooms Operations Voyager/Assistant Manager
Marriott St. Louis Grand Hotel
06.2022 - 08.2023
- Educated operations team on best practices, company policies and service excellence standards to increase GSS and ESS scores.
- Oversaw front desk and housekeeping operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved complex guest issues when escalated to manager with knowledgeable and friendly service.
- Reviewed credit limit reports and utilized labor tools to maximize profitability and productivity.
- Assisted front desk and housekeeping with 900+ arrivals and checkouts.
- Maintained strong communication between housekeeping and front office.
- Delegate tasks and make decisions in accordance to CBA union contract.
- Empower and uplift employees to make confident decisions in relation to enhancing guest experience.
President
Residence Hall Association
01.2020 - 06.2021
- Complete Regional and National Duties asked from MACURH and NACURH leadership
- Manage and present $60,000 RHA budget to General Assembly each semester
- Create and submit proposals designed to increase quality of life of 5,000 students living on campus
- Liaison between students and Residence Life administration
- Influences policy change and improvements in residence life
- Developed and initiated projects, managed costs, and monitored performance.
Hospitality Coordinator
Dance Marathon At Missouri State University
10.2019 - 04.2020
- Worked with partnership and Public Relations chairs for all donation recognition
- Planned and solicited local restaurants, coffee shops, and maintain relationships with over 20 different food vendors
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to all guests and Miracle Families.
- Assisted in raising one $25,000 for Children's Miracle Network
Leadership Development Coordinator
Residence Hall Association
08.2019 - 01.2020
- Coordinated monthly leadership training programs and other opportunities for hall councils
- Organized information session in spring to promote RHA executive board elections
- Planned virtual and in person recognition banquets for 200 guest each semester
- Coordinate departmental recognition efforts and implements recognition events for over 500 students, faculty, and staff
Education
Bachelor of Science - Hospitality Leadership
Missouri State University
Springfield, MOUndergraduate Certificate: Food And Beverage -
Missouri State University
Springfield, MOSkills
- Task Prioritization
- Strong Customer Service
- Effective Communication
- ATLAS Experience
- FSPMS/MARSHA Experience
- GXP Experience
- Rex
Timeline
Assitant Rooms Operations Manager
Charlotte Marriott City Center
08.2023 - Current
Rooms Operations Voyager/Assistant Manager
Marriott St. Louis Grand Hotel
06.2022 - 08.2023
President
Residence Hall Association
01.2020 - 06.2021
Hospitality Coordinator
Dance Marathon At Missouri State University
10.2019 - 04.2020
Leadership Development Coordinator
Residence Hall Association
08.2019 - 01.2020
Bachelor of Science - Hospitality Leadership
Missouri State University
Undergraduate Certificate: Food And Beverage -
Missouri State University
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