Alexis Bruce
St. Louis
Summary
Experienced professional with a solid foundation in customer service. Adept at addressing client inquiries and resolving issues promptly. Possess strong communication, problem-solving, and conflict resolution skills. Consistently delivers high levels of customer satisfaction. Highly adaptable and team-oriented individual who thrives in fast-paced, dynamic environments. Passionate about cultivating positive customer experiences and making valuable contributions to team achievements.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Slyman Bros Appliance Centers
10.2024 - Current
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries through active listening and effective communication.
- Handled complex issues, ensuring customer satisfaction and swift resolution.
Paralegal
Bonial & Associates P.C.
03.2023 - 06.2024
- Conducted legal research to support case preparation and ensure comprehensive understanding of relevant statutes.
- Drafted legal documents, including pleadings and discovery requests, ensuring clarity and adherence to legal standards.
- Organized case files and maintained documentation systems for efficient retrieval and management of sensitive information.
- Coordinated communication between clients, attorneys, and court personnel to facilitate smooth case progression.
Funding Coordinator
The Leiderman Law Firm P.C.
03.2020 - 03.2023
- Organized and successfully managed multiple attorney’s calendars and schedules.
- Analyzed and completed multiple financial documents pertaining to various types of accounts such as Cash, Retirement, Insurance, and Investments.
- Successfully completed multiple roles of the firm including receptionist, office management, and data analysis.
Teller / CSR
U.S. Bank
03.2016 - 03.2020
- Processing 25+ customer transactions per hour with extreme attention to detail.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Maintain confidential bank records and client information.
Education
Criminal Justice, Communication, And Psychology
Maryville University
St Louis, MO05.2020
Skills
- Strong attention to detail
- Advanced Communication Skills
- Complaint handling
- Extensive knowledge of Financial Products
- Administrative tasks / Legal assistant
- Data entry
- Administrative support
Timeline
Customer Service Advocate
Slyman Bros Appliance Centers
10.2024 - Current
Paralegal
Bonial & Associates P.C.
03.2023 - 06.2024
Funding Coordinator
The Leiderman Law Firm P.C.
03.2020 - 03.2023
Teller / CSR
U.S. Bank
03.2016 - 03.2020
Criminal Justice, Communication, And Psychology
Maryville University
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