Alexis Alexander
Independence
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Consultant (Remote)
Cencora
01.2023 - 12.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Verifies patient benefits and documents specifics for various payor plans including patient coverage, cost share, and access/provider options.
- Checks in existing patients using company system.
- Registers new patients and assist with insurance verification.
- Answers phone calls.
- Collects co-pays and other payments
Schedules appointments using an appointment manager. - Pulls or requests charts for upcoming appointments.
- Assist with insurance authorizations and other tasks as needed.
Sales Associate (Remote)
SiriusXM
06.2023 - 01.2024
- Utilizes sales skills like overcoming objections, asking probing questions, providing benefit statements, assuming the sale and building a rapport, to obtain sales and retain customer business.
- Approaches service and sales with integrity, compassion, and perseverance.
- Connects and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers’ needs.
- Diffuses high tension situations as the need arises and goes above and beyond to resolve any issues.
- Utilizes systems and various tools available to stay abreast of changes and new information and to assist customers by appropriately recommending products, services, and promotions.
- Consistently achieves Sales and Retention targets as well as other metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time.
- Flexible and willing to work on additional assignments/department initiatives as needed.
- Attends additional training as needed to support evolving business needs.
Benefits Verification Specialist (Remote)
Amerisource Bergen -Lash Group
02.2022 - 01.2023
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Reviews all patient insurance information needed to complete the benefit verification process.
- Triages cases with missing information to appropriate program associate.
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
- Identifies any restrictions and details on how to expedite patient access.
- Could include documenting and initiating prior authorization process, claims appeals, etc.
- Completes quality review of work as part of finalizing product.
- Reports any reimbursement trends/delays to management.
- Performs related duties and special projects as assigned.
- Applies company policies and procedures to resolve a variety of issues.
Customer Service Representative (Remote)
InfoCision
12.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answer inbound calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Acknowledging and resolving customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology. - Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
Medical Assistant/Receptionist
Glenwood Medical Center
06.2019 - 01.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Improved office organization by maintaining accurate patient records and filing systems.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Cashier
Super 1 Foods
10.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Richwood High School
Monroe, LANo Degree - Medical Billing & Coding
Cambridge College of Healthcare & Technology
Sandy Springs, GA01-2022
No Degree - Medical Assistant
Unitech Training Academy
West Monroe, LA01-2019
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and Google
- Workspace
- Excellent problem-solving abilities
- Emotional intelligence and resilience
- Excellent organizational and multitasking abilities
- Ability to work independently
- Team Collaboration
- MS office
- Integrity and honesty
- Issue resolution
- Customer relationship management
- Time management
- Processes and procedures
- Data analytics
- Data entry
- Critical thinking
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Administrative support
- Documentation
- Order processing
- Paperwork processing
- Microsoft PowerPoint
- Microsoft Office Suite
- Data collection
- Prioritization
- Technical support
- Clerical support
- Filing
- Dispute resolution
- Multi-line phone talent
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
- Verbal communication
Certification
- CPR/AED Certification
- Missouri Driver's License
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Full Professional
Timeline
Sales Associate (Remote)
SiriusXM
06.2023 - 01.2024
Patient Access Consultant (Remote)
Cencora
01.2023 - 12.2024
Benefits Verification Specialist (Remote)
Amerisource Bergen -Lash Group
02.2022 - 01.2023
Customer Service Representative (Remote)
InfoCision
12.2020 - 01.2022
Medical Assistant/Receptionist
Glenwood Medical Center
06.2019 - 01.2020
Cashier
Super 1 Foods
10.2018 - 05.2019
High School Diploma -
Richwood High School
No Degree - Medical Billing & Coding
Cambridge College of Healthcare & Technology
No Degree - Medical Assistant
Unitech Training Academy
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