Alexandria Cunningham
Creve Coeur
Summary
Results-oriented healthcare management professional with over 14 years of progressive experience in medical office administration and leadership. Adept at driving operational excellence and optimizing workflows within high-paced medical environments. Proven expertise in strategic planning, team leadership, and financial management, with a strong track record of improving patient satisfaction, enhancing practice performance, and fostering a culture of continuous improvement. Highly skilled in managing multi-disciplinary teams, implementing process improvements, and ensuring compliance with healthcare regulations. Committed to delivering exceptional service and achieving organizational goals through innovative solutions and a patient-centric approach.
Overview
13
13
years of professional experience
Work History
Practice Manager
BJC Medical Group
St. Louis, Mo
07.2022 - Current
- Directed comprehensive healthcare administration, ensuring seamless operational efficiency
- Streamlined patient flow management processes, significantly reducing wait times and enhancing patient satisfaction
- Engineered and executed strategic plans that drove significant business growth and expanded patient base, exceeding organizational objectives
- Spearheaded strategic initiatives that propelled business growth and expanded patient reach, achieving key organizational objectives
- Led the recruitment and onboarding process, securing top talent to elevate team performance
- Conducted comprehensive performance evaluations, fostering a culture of continuous improvement and accountability
- Provided dynamic leadership to direct reports, ensuring alignment with organizational goals and fostering professional growth
- Managed and mentored teams across two practices, overseeing 20 employees and 7 providers, while fostering a cultivating a high performance culture focused on continuous improvement
- Analyzed and utilized RVU reports to optimize provider productivity and enhance financial outcomes
- Managed Budgets monitored financial performance and ensured adherence to financial targets and forecast
- Monitor key performance metrics to proactively identify and capitalize on operational improvement opportunities
- Enhance patient satisfaction by refining scheduling practices, reducing wait times and delivering exceptional service
- Assisted in maintaining compliance with healthcare and regulations and standards
- Led successful New Practice Acquisition, integrating them smoothly into existing operational framework
- Directed operational improvements that boosted copay collection rates from 26.7% to 100%, significantly enhancing revenue capture
Patient Outreach Quality Specialist
BJC Medical Group ACO
St. Louis, Mo
06.2021 - 07.2022
- Active Safety Committee member
- Directed and managed outreach programs, optimizing patient outreach engagement strategies
- Conducted comprehensive data analysis and generated detailed reports to inform strategic decisions
- Developed and implemented 'Best In Class' improvement plans, driving superior healthcare outcomes
- Ensured strict adherence to compliance and regulatory standards safeguarding operational integrity
- Led process optimization initiatives, resulting in increased efficiency, and streamlined operations
- Managed multiple projects concurrently, ensuring timely delivery and alignment with organizational goals
- Continuously monitored and evaluated outreach initiatives, delivering actionable insights and strategic recommendations that enhanced program effectiveness
- Monitored and assessed the impact of outreach initiatives providing detailed reports and recommendations for improvement
- Collaborated on the development and execution of quality performance improvement plans, significantly boosting patient satisfaction and care standards
- Ensured accurate and timely submission of supplemental data to payer portals, improving reimbursement accuracy and compliance
- Leveraged deep understanding of quality measure specifications to drive adherence and excellence in healthcare delivery
Registered Medical Assistant
Barnes West Medical Consultants
Creve Coeur, Mo
03.2015 - 06.2021
- EPIC super User
- Helped in EPIC Go Live office
- Quality Champion Leader
- Safety Committee
- Support staff members in BIC
- Medical Assistant Cohort Proctor
- Train new Medical assistant hires
- Assist leadership standard reports(BIC,HM and open encounters.)
- Maintain providers calendars for meetings
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Documented vital signs and health history for patients every day
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Sanitized, restocked and organized exam rooms and medical equipment
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures and care plan instructions
Medical Assistant Extern
St Louis Cardiology
Bridgeton, MO
08.2011 - 09.2020
- Greet drug reps and patients
- Collect insurance and co-pays
- Patient education
- Managed multi-phone lines
- Schedule tests
- Perform EKG's
- Vitals
- Assist with EHR and PPM updating patient medical records
- Charting
- Various office duties
Certified Medical Assistant
SSM Heart Institute
Bridgeton, MO
09.2011 - 03.2015
- Lead Medical assistant, helped with hiring and training new employees
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Obtained client medical history, including medication information, symptoms and allergies
- EPIC super user
- Team member in charge of a couple EPIC go lives
- Maintained my providers personal and professional schedule
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
Education
Some College (No Degree) - Nursing
Southwestern Illinois College
Belleville, ILBachelors - Health Care Administration
Southern New Hampshire University
12.2025
Certified Medical Assistant -
Missouri College
St Louis, MO08.2011
Skills
- Team leadership & Development
- Strategic Planning & Execution
- Performance Evaluations & Continuous Improvement
- Project Management
- Medical Office Administration
- Financial Management & Budgeting
- Patient Satisfaction & Service Improvement
- Compliance & Quality Management
- EPIC Experience
- Data Analysis & KPI Tracking
- Team Building & Conflict Resolution
- Quality Measure Adherence
- Process Optimization & Continuous Improvement
- Root Cause Analysis
Accomplishments
- 2023 Quarter 2 Most Improved Clinic
- 2021 BJCMG Thrive Winner
- 2019 Practice with highest Best In Class scores for the Month of October
Awards
- 2023 Quarter 2 Most Improved Clinic
- 2021 BJCMG Thrive Winner
- 2019 Practice with Highest BIC Scores for the Month of October
Additional Information
- BJC Young Professions Co-Leader
Timeline
Practice Manager
BJC Medical Group
07.2022 - Current
Patient Outreach Quality Specialist
BJC Medical Group ACO
06.2021 - 07.2022
Registered Medical Assistant
Barnes West Medical Consultants
03.2015 - 06.2021
Certified Medical Assistant
SSM Heart Institute
09.2011 - 03.2015
Medical Assistant Extern
St Louis Cardiology
08.2011 - 09.2020
Some College (No Degree) - Nursing
Southwestern Illinois College
Bachelors - Health Care Administration
Southern New Hampshire University
Certified Medical Assistant -
Missouri College