ALEXANDRA PARTEE
Florissant
Summary
I started out as a goal-driven Assistant Store Manager with an 8.5-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Positive attitude, and problem solving. Strong at typing, and great with making, taking, and directing phone calls.
Became a contracted order management in March 2022 and shortly after got hired on as a permanent employee in order management.
Overview
12
12
years of professional experience
Work History
Order Management Representative
Trane Technologies
Saint Louis
03.2022 - Current
- Performed other duties as assigned by supervisor or manager.
- Assist dealers in placing/editing/tracking orders
- Helped dealers find alternatives for items not on hand in inventory
- Transitioned from 410 to 454 refrigerant change; assisted dealers in this transition
- Worked misc reports
- Presentations in weekly meetings
- Microsoft Word
- Microsoft excel
- PowerPoint presentations
Assistant Store Manager
Wingstop
Florissant
08.2013 - Current
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
Assistant Store Manager
Fuzzys Tacos
St Louis
02.2020 - 12.2020
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Solved multiple customer complaints through email, phone calls, and face to face
General Manager
racanellis pizzeria
St Louis
07.2017 - 09.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted multiple phone conferences, redirecting calls when needed
Office Manager
One powe in home care services
Bridgeton
03.2014 - 05.2017
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Wrote professional business correspondence to maintain strong line of communications.
- Managed office budget to handle inventory, postage and vendor services.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Drafted manuals and resources for identifying access to services.
- Maintained multiple phone calls at a time, redirecting to the appropriate extension when necessary
Education
High School Diploma -
Parkway Central High School
Chesterfield, MO05.2012
Skills
- POS systems operations
- Stock management
- Customer Service
- Issue resolution
- Sales strategies
- Customer relations
- Strategic Planning
- Billing
- Schedule management
- Recruiting and hiring
- Supervision and training
- Typing
- Redirecting, placing, and answering phone calls
Timeline
Order Management Representative
Trane Technologies
03.2022 - Current
Assistant Store Manager
Fuzzys Tacos
02.2020 - 12.2020
General Manager
racanellis pizzeria
07.2017 - 09.2018
Office Manager
One powe in home care services
03.2014 - 05.2017
Assistant Store Manager
Wingstop
08.2013 - Current
High School Diploma -
Parkway Central High School