Alexandra Hutchinson
Salisbury
Summary
Business and operations professional with a proven record of leading cross-functional teams, managing budgets, and streamlining processes to improve efficiency and engagement. Skilled at aligning solutions with business objectives, fostering collaboration, and driving organizational growth.
Overview
12
12
years of professional experience
Work History
Lead Technician - Veterinary Industry Rep. II
Safety Call International
Remote
01.2026 - Current
- Supervise daily operations, ensuring compliance with standard operating procedures and regulatory reporting practices.
- Manage multiple forms of contact including fifteen call in cases and twenty emailed cases daily.
- Train, mentor, and onboard new hires on best practices and data entry.
- Implement process improvements that enhanced workflow efficiency and reduced downtime.
- Collaborate with cross-functional teams to develop training materials and operational guidelines.
- Plan, schedule, and delegate daily work to team of thirty employees.
- Conduct quality inspections of completed work, ensuring compliance with established standards and specifications by completing five quality control checks weekly.
- Optimize workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increase customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Establish strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Specialist, Veterinary Technical Solutions
Boehringer Ingelheim
Saint Joseph, Missouri
09.2023 - 12.2025
- Professionally and confidentially receive all product inquiries, complaints, and adverse events that may arise with use of Boehringer Ingelheim products.
- Document cases in PV Works, a validated system, in accordance with Standard Operating Procedures.
- Perform all company business in accordance with regulatory authorities.
- Process confidential and time-sensitive documentation with accuracy.
- Led departmental Social Committee, managing five employees, budgets over $10,000, and initiatives that improved employee engagement by 80%.
- Plan and execute activities for employee engagement.
- Manage various budgets for employee engagement activities and morale boosting opportunities.
- Specialist Veterinary Technical Solutions
Email Specialist
Piney Scientific
Saint Joseph, Missouri
03.2023 - 09.2023
- Fielded incoming emails to discern if they required additional follow up.
- Disseminated more complicated adverse events and lack of efficacies to appropriate team members.
- Communicated clearly and efficiently via email to clients, specialists, and veterinary professionals.
- Acted as a liaison between Safety Call International Overflow team and Boehringer Ingelheim Veterinary Technical Solutions Team regarding specific cases.
- Assisted in establishing standardized workflows and improving response consistency and reducing resolution time.
Administrative Assistant
Piney Scientific
Saint Joseph, Missouri
08.2022 - 09.2023
- Assisted the Head of Pharmacovigilance and Veterinary Technical Solutions with various tasks.
- Collaborated with a planning committee for the yearly All Team Meeting.
- Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.
- Managed office supplies inventory, ensuring timely procurement and cost-effective solutions.
- Developed and maintained filing systems, improving document retrieval and organization.
- Supported project management initiatives by preparing reports and maintaining timelines.
- Streamlined communication between departments, fostering collaboration on cross-functional projects.
Registered Veterinary Technician
Smithville Animal Hospital
Smithville, Missouri
12.2021 - 08.2022
- Prepared patients and the hospital for surgeries.
- Ensured all discharged patients receive necessary services and resources.
- Cultivated relationships with clients and their pets.
- Assisted the veterinarian with gathering supplies needed for appointments.
- Provided ongoing mentorship and training to new staff, enhancing team performance and retention.
Farm Laborer and Tour Guide
Shatto Milk Company
Osborn, Missouri
02.2021 - 12.2021
- Created and managed Standard Operating Procedures for vaccination protocols, safety protocols, and breeding protocols.
- Managed the health of the calves, dry cows, and lactating cows.
- Led guided tours, ensuring engaging and informative experiences for diverse groups of approximately 100-150 tourists daily.
- Managed feeding rations for all animals on the farm.
- Operated milking equipment efficiently to ensure high-quality milk production.
- Maintained cleanliness and sanitation standards in dairy facilities to support food safety regulations.
- Assisted in the feeding and care of livestock, promoting animal health and well-being.
- Coordinated daily tasks among team members to optimize workflow and productivity on the farm.
Registered Veterinary Technician
Long Veterinary Clinic
Kearney, Missouri
03.2020 - 02.2021
- Actively assisted in surgeries as a scrub, anesthesia, and operating room technician.
- Monitored patients post-surgery to aid in their recovery.
- Performed venipuncture on large and small animals in clinic and farm settings.
- Provided animal care and treatment under the veterinarian's supervision.
- Managed controlled substances in clinic by adhering to DEA guidelines and laws.
Uncertified Veterinary Technician, Veterinary Assistant, Receptionist
Gladstone Animal Clinic
Gladstone, Missouri
08.2016 - 03.2020
- Performed laboratory duties for the in-house laboratory and facilitated collection, preparation, and packaging for outside laboratory.
- Communicated with veterinary staff members regarding animal care plans.
- Performed in-patient animal care, intravenous catheter venipuncture, radiographs, fluid therapy, medication administration, anesthesia monitoring.
- Assisted veterinarians and veterinary technicians by restraining animals for evaluation.
- Maintained high levels of cleanliness.
- Provided clerical duties such as filing paper charts.
- Assisted in scheduling patients for seven doctors, ten technicians, and four boarding staff.
- Managed calendar invites and meetings for the Department Head.
- Transcribed meeting minutes for weekly Senior Leadership meetings.
- Participated in departmental audits.
Front End Manager
Great Guns
Liberty, MO
07.2016 - 08.2017
- Led front-end team in delivering exceptional customer service and enhancing overall client satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Developed and implemented training programs, elevating team performance and product knowledge.
- Collaborated with marketing to optimize promotional strategies, driving increased foot traffic to store locations.
- Managed daily operations, ensuring compliance with company policies and industry regulations for safety standards.
- Innovated front-end workflows, enhancing efficiency and minimizing customer wait times during peak hours.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Store Associate, Accounts Rec., Inventory Manager
Feldman's Farm and Home
Liberty, MO
08.2014 - 07.2015
- Processed and reconciled accounts receivable transactions efficiently to maintain accurate financial records.
- Managed customer inquiries regarding billing discrepancies, ensuring timely resolution and maintaining positive relationships.
- Developed reports on outstanding invoices and aged receivables, enabling strategic decision-making for collection efforts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Developed and implemented efficient inventory tracking systems to enhance accuracy.
- Led team in conducting regular cycle counts, improving overall inventory accuracy.
- Collaborated with suppliers to streamline procurement processes and reduce lead times.
- Trained staff on best practices for inventory management and system usage.
Education
Bachelor of Science - Applied Business and Technology Management, Leadership Studies
Kansas State University
Manhattan01.2023
Associates of Applied Science - Veterinary Technology
Metropolitan Community College - Maple Woods
Kansas City01.2019
Skills
- Organizational Excellence
- Effective Time Management
- Data Entry Precision
- Data Analysis
- Telecommunication Expertise
- Microsoft Suite Proficiency
- Google Suite Proficiency
- Strategic Leadership
Timeline
Lead Technician - Veterinary Industry Rep. II
Safety Call International
01.2026 - Current
Specialist, Veterinary Technical Solutions
Boehringer Ingelheim
09.2023 - 12.2025
Email Specialist
Piney Scientific
03.2023 - 09.2023
Administrative Assistant
Piney Scientific
08.2022 - 09.2023
Registered Veterinary Technician
Smithville Animal Hospital
12.2021 - 08.2022
Farm Laborer and Tour Guide
Shatto Milk Company
02.2021 - 12.2021
Registered Veterinary Technician
Long Veterinary Clinic
03.2020 - 02.2021
Uncertified Veterinary Technician, Veterinary Assistant, Receptionist
Gladstone Animal Clinic
08.2016 - 03.2020
Front End Manager
Great Guns
07.2016 - 08.2017
Store Associate, Accounts Rec., Inventory Manager
Feldman's Farm and Home
08.2014 - 07.2015
Bachelor of Science - Applied Business and Technology Management, Leadership Studies
Kansas State University
Associates of Applied Science - Veterinary Technology
Metropolitan Community College - Maple Woods
Certificates And Licenses
- Basic life support (BLS) through RECOVER Initiative
- Advanced life support (ALS) through RECOVER Initiative
- Registered Veterinary Technician license through Missouri, 2020003173