Alexandra Harris
Saint Louis
Summary
Motivated and enthusiastic property management professional, passionate and dedicated to building strong relationships with team members and residents. Extensive background in customer service. Willing to go above and beyond to ensure success of both self and team and eager to continue learning and growing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
Saint Louis
10.2025 - Current
- Selected groceries based on customer orders and preferences.
- Delivered exceptional customer service to ensure positive order fulfillment experiences.
- Communicated with customers regarding substitutions and availability.
- Coordinated time management to consistently meet delivery schedules.
- Utilized mobile apps for order management and updates.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Maintained cleanliness and organization of shopping area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Assistant Property Manager
Volunteers of America
Saint Louis
04.2024 - Current
- Maintained accurate tenant records within property management software systems.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Recorded all transactions for tenants' accounts, ensuring accuracy in rent payments and late fees.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Checked common areas regularly to keep neat, clean and free of debris.
- Ensured compliance with all applicable laws related to fair housing practices.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Managed lease agreements, ensuring compliance with company policies.
- Managed tenant relations by promptly addressing concerns and resolving issues to enhance satisfaction.
- Performed regular property inspections to ensure compliance with standards and identify maintenance needs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Toddler Teacher
KinderCare Learning Centers
Saint Louis
09.2023 - Current
- Developed engaging lesson plans for toddler learning and growth.
- Facilitated potty training for toddlers, fostering independence and self-care skills.
- Implemented safety protocols to ensure a secure classroom environment.
- Collaborated with parents to discuss child progress and concerns.
- Supervised students during lunchtime and outdoor play periods as well as nap times.
- Resolved parent concerns with knowledgeable and friendly service, enhancing overall satisfaction.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Coordinated administrative tasks including attendance tracking, log updates, and supply management to support classroom operations.
Relocation Coordinator
Eagle Point Management LLC
Saint Louis
03.2022 - 09.2023
- Developed customized relocation plans tailored to client needs and preferences.
- Provided comprehensive support throughout the entire relocation process from pre-move planning through move back follow up.
- Facilitated communication among residents, vendors, and internal teams to ensure seamless relocations.
- Liaised between employers and external service providers to ensure timely delivery of services.
- Monitored progress of shipments during transit and kept track of any delays or problems encountered along the way.
- Guided and supported residents throughout projects to enhance their relocation experience.
- Tracked progress to identify potential delays and issues.
- Managed communication channels between various teams involved in the execution of complex project.
- Organized project documentation and maintained centralized files for easy access.
- Mediated conflicts by delivering creative solutions that satisfied all parties involved.
Assistant Property Manager
Eagle Point Management LLC
Saint Louis
10.2017 - 03.2022
- Greeted clients, showed apartments, and prepared leases.
- Showed apartments to potential tenants and answered questions regarding community.
- Cultivated strong professional relationships with residents through effective communication and exceptional service.
- Addressed tenant complaints promptly, coordinating necessary repairs and support services to ensure resident satisfaction.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained accurate, detailed records in compliance with state, local and federal housing reporting requirements.
- Kept accurate records of all resident and tenant correspondence.
- Collected rent and tracked resident payments and information in computer system.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Distributed and followed up on tenant renewal notices.
Sales/Relief Manager
Waffle House
Saint Louis
03.2009 - 09.2021
- Cultivated strong relationships with regular customers, enhancing customer loyalty and repeat business.
- Promoted excellent service and fostered enthusiasm among team members, leading to increased customer referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored work environment to ensure a safe, positive setting for employees, contributing to overall team morale and productivity.
Education
High School Diploma -
Mehlville High School
St Louis, MO05-2011
Skills
- Customer relations and support
- Payment collection and recordkeeping
- Microsoft Office proficiency
- Onesite software expertise
- Multitasking and prioritization
- Time management strategies
- Adaptability and flexibility
- Clear communication skills
- Team collaboration skills
- Critical thinking abilities
- Administrative leadership
- Relationship management with vendors
- Tenant eligibility assessment
References
Strong references and recommendations available upon request.
Certification
- Fair Housing Certification
- Security Awareness Certificate
- Certified Occupancy Specialist 2024
Accomplishments
- Above and Beyond Award - April 2026
Timeline
Instacart Shopper
Instacart
10.2025 - Current
Assistant Property Manager
Volunteers of America
04.2024 - Current
Toddler Teacher
KinderCare Learning Centers
09.2023 - Current
Relocation Coordinator
Eagle Point Management LLC
03.2022 - 09.2023
Assistant Property Manager
Eagle Point Management LLC
10.2017 - 03.2022
Sales/Relief Manager
Waffle House
03.2009 - 09.2021
High School Diploma -
Mehlville High School