Alexander McNulty
City Of Saint Peters
Summary
Dynamic IT Analyst with a proven track record at Enterprise Fleet Management, excelling in data analysis and troubleshooting. Recognized for enhancing system performance and delivering effective solutions under tight deadlines. Strong problem-solving abilities and exceptional customer support skills drive operational improvements and foster collaborative relationships within teams.
Overview
2
2
years of professional experience
Work History
IT Analyst
Enterprise Fleet Management
01.2024 - Current
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
IT Analyst Intern
Enterprise Fleet Management
05.2023 - 08.2023
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported IT department in handling technology rollout and maintenance.
Education
Bachelor of Science - Information Technology
University of Missouri
Columbia, MO12-2023
Graduate Certificate - Cyber Security
University of Missouri
Columbia, MO12-2023
Skills
- Support documentation
- Data analysis
- Customer support
- Troubleshooting
- Bash & Powershell
- Risk assessment
- Vulnerability assessment
- Problem Solving
- Critical thinking skills
- Log Analysis
Timeline
IT Analyst
Enterprise Fleet Management
01.2024 - Current
IT Analyst Intern
Enterprise Fleet Management
05.2023 - 08.2023
Bachelor of Science - Information Technology
University of Missouri
Graduate Certificate - Cyber Security
University of Missouri
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