Alex Winkleman
Riverside,MO
Summary
Results-driven HVAC professional with over 10 years of experience in operations management, sales strategy, and customer service. Seeking to leverage strong leadership, problem-solving, and technical expertise to drive efficiency, revenue growth, and exceptional service in an HVAC operations or management role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Upland Servicing
05.2019 - Current
- Founded and built a successful HVAC company from the ground up, overseeing all aspects of startup operations, including business planning, licensing, branding, and market entry strategies
- Established a client base, developed service offerings, and implemented operational procedures to ensure efficiency and profitability
- Lead a diverse team of 12 technicians and support staff, managing daily operations, driving sales strategies, and ensuring exceptional customer service
- Develop and execute business growth strategies, focusing on team leadership, client relationship management, operational oversight, and process improvement to maximize productivity and service quality
Service Technician
PM Contracting
06.2017 - 05.2019
- Provided service and preventative maintenance for commercial refrigeration equipment, boilers, chillers, ventilation systems, mechanical piping, and HVAC controls
- Constructed and submitted bids, conducted sales calls and client visits, oversaw marketing efforts, and maintained spreadsheets for cost and budget analysis to ensure the efficiency and profitability of commercial HVAC and refrigeration operations
Service Technician
Walmart
10.2015 - 06.2017
- Performed service and preventative maintenance on refrigeration, HVAC equipment, EMS systems, and rack refrigeration systems across an assigned district
- Ensured optimal equipment performance and reliability through regular inspections and repairs
- Responded to after-hours service calls using the Walmart system, coordinating contracted jobs as needed to maintain operational efficiency
Service Technician
Gold Mechanical
07.2013 - 08.2015
- Serviced and repaired a variety of commercial equipment, including boilers, chillers, dryers, geothermal ground loop systems, and cooling towers
- Responded to after-hours service calls, ensuring customer support within a two-hour response window
- Managed and led installation projects, including major undertakings such as the new Joplin High School installations, ensuring quality workmanship and project efficiency
Service Technician
Bob’s Electric
01.2012 - 07.2013
- Installed, tested, and maintained electrical systems in residential, commercial, and industrial settings, ensuring compliance with safety codes and regulations
- Read blueprints and schematics to determine installation requirements, ran conduit, pulled wire, and connected electrical components
- Diagnosed and resolved electrical issues while collaborating with contractors and project managers to complete projects efficiently
- Conducted inspections, maintained accurate records, and adhered to high-quality standards to ensure reliable system functionality
Skills
- Leadership & Team Management
- Strategic Problem-Solving
- Operational Oversight
- Technical Expertise
- Controls & Automation Experience
- Vendor & Client Relations
Certification
- Local 533: Pipefitter Program | Completed 2019
- Wichita Technical Institute: Heating, Ventilation, Air Conditioning and Refrigeration | Completed 2013
- Master Licenses, Missouri, Holds Master Mechanical, Master Plumbing and Gas, and Master Electrical Licenses, ensuring compliance and high-level technical oversight.
- Industry Certifications, ABB Certified, EPA, NATE/ICE Certification, OSHA 30 Safety Certification, Certified Start-up Technician for the following: Carrier Chillers, LG VRF, Aaon, Watt Master Controls
Timeline
Director of Operations
Upland Servicing
05.2019 - Current
Service Technician
PM Contracting
06.2017 - 05.2019
Service Technician
Walmart
10.2015 - 06.2017
Service Technician
Gold Mechanical
07.2013 - 08.2015
Service Technician
Bob’s Electric
01.2012 - 07.2013
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