Alex Morgan
Highlandville
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Bringing valuable technical experience and commitment to continuous improvement. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
Firestone Auto Care
03.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Tire and Lube Technician
Big O Tires
12.2021 - 03.2022
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
- Checked fluids, tires, brakes, and other systems as part of 12-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Professional Driver
Swift Transportation
11.2020 - 11.2021
- Improved customer satisfaction by providing timely and efficient transportation services.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Operated semi truck while following all safety protocols and procedures.
- Maintained class A cdl endorsement without lapse.
- Completed routes efficiently and according to compliance rules.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
Stock Room Associate
Walmart
12.2014 - 11.2020
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Managed timely and effective replacement of damaged or missing products.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Prepared pallets for shipment or use by sales floor employees.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Interpreted and followed verbal instructions and pull sheets.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA07-2017
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Heavy lifting
Certification
Small Engines certification
- Automotive Service Excellence (ASE) Certification - National Institute for Automotive Service Excellence.
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- Missouri Driver's License
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
State Inspectors License
Certified to inspect vehicles in the state of missouri at certified inspection stations
Timeline
Technician
Firestone Auto Care
03.2022 - Current
Tire and Lube Technician
Big O Tires
12.2021 - 03.2022
Professional Driver
Swift Transportation
11.2020 - 11.2021
Stock Room Associate
Walmart
12.2014 - 11.2020
Small Engines certification
- Automotive Service Excellence (ASE) Certification - National Institute for Automotive Service Excellence.
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- Missouri Driver's License
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
High School Diploma -
First Colonial High School
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