Alex Keenan
Marshfield
Summary
Strategic risk leader with proven success in ACH Risk Management, Nacha Compliance, and Fraud Mitigation. Committed to enhancing risk controls and driving process improvements in a fast-paced payments environment.
Overview
7
7
years of professional experience
Work History
Associate Manager - Risk Analytics
REPAY
Remote
08.2022 - Current
- Oversee ACH and Instant Payments risk exposure across merchant portfolios.
- Partner with Sponsor Banks to ensure alignment on risk exposure, reporting and adherence to Nacha operating standards.
- Represent Risk in communications with Sponsor Banks, providing portfolio insights, return activity, and recommendations to support sound risk governance.
- Ensure compliance with Nacha operating rules, including proper SEC code classification.
- Monitor reserve thresholds based on processing volume trends and adjust controls as exposure changes.
- Lead exception management strategy, identifying trends in return activity, high-volume disbursements, and variance monitoring.
- Manage and develop team members, providing coaching on risk analysis, policy and procedure application, and merchant communication.
- Lead internal projects to improve monitoring processes and reduce operational & merchant friction.
- Assisted in the preparation of external audits with a strong focus on controls, documentation accuracy, and regulatory compliance.
- Maintain up-to-date industry knowledge through TPPPA and Nacha Webinars to stay aligned with evolving payments regulations.
Business Banking Specialist
Central Bank Of The Ozarks
Springfield, MO
04.2019 - 08.2022
- Conducted recurring reviews of ACH activity, transaction limits, and return resolution processes to mitigate exposure and ensure Nacha compliance.
- Monitored customer transactions and behavioral patterns to proactively identify potential fraud and suspicious activity.
- Assisted in the preparation of internal and external audits with significant focus on controls and documentation standards.
- Maintained current industry knowledge through EPCOR courses, regulatory webinars and in-person trainings.
- Delivered high-quality client service through phone and email support, resolving complex account and transaction inquiries.
- Provided individualized training to corporate clients on treasury products and services to ensure proper usage and best practices.
- Trained and onboarded new team members, supporting knowledge transfer and adherence to procedures.
Education
Associate of Science - Business
Ozarks Technical Community College
Springfield, Missouri, MO12-2013
Skills
ACH Risk Management Nacha Compliance Fraud Mitigation Reserve Strategy Exposure Monitoring Sponsor Bank Collaboration Underwriting Partnership Audit Support Process Improvement Policy Development Team Leadership & Coaching Regulatory Awareness Workflow Automation & Optimization
Accomplishments
Risk Spotlight Award: 2025
Risk Excellence Award: 2024
Companywide Teammate of the Quarter: 2023
Timeline
Associate Manager - Risk Analytics
REPAY
08.2022 - Current
Business Banking Specialist
Central Bank Of The Ozarks
04.2019 - 08.2022
Associate of Science - Business
Ozarks Technical Community College