Summary
Overview
Work History
Education
Skills
Timeline
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Alex Di Lucca

Kansas City

Summary

Results-driven sales professional with 5+ years of experience in delivering exceptional client experiences and surpassing performance targets. Expertise in building trust and managing complex service workflows to enhance customer satisfaction. Strong communication skills facilitate effective product alignment and successful sales closures.

Overview

8
8
years of professional experience

Work History

Account Executive

LifeQuotes, Inc
01.2022 - Current
  • Engaged clients nationwide to identify insurance needs, recommend personalized solutions, and guide them through the online purchase process - Built long-term client relationships through proactive communication and post-sale support - Regularly surpassed sales targets by using needs-based selling techniques and a consultative approach

Customer Service Representative

LifeQuotes, Inc
12.2020 - 06.2022
  • Handled high-volume client inquiries, presenting product options and resolving concerns quickly and professionally - Strengthened client satisfaction and loyalty by managing accounts and service issues across multiple states - Improved customer workflows by streamlining intake and support processes

Assistant Pro Shop Supervisor

Jerome Country Club
01.2019 - 01.2020
  • Scheduled and coordinated tee times for large groups and events, demonstrating strong organizational and communication skills - Managed customer requests and promoted club services, ensuring excellent guest experiences - Assisted with tournament planning, logistics, and day-of coordination-translating well to event-based or front-end sales roles

Dispatcher

NAPA Auto Parts
01.2018 - 01.2020
  • Oversaw daily scheduling for multiple drivers, ensuring on-time deliveries and order accuracy - Prioritized and resolved customer delivery issues, collaborating with internal teams to meet service expectations - Developed strong service coordination and logistics experience in a fast-paced, detail-oriented environment

Education

Bachelor of Arts - Economics and Finance

University of Dallas
Dallas, TX
05-2022

Skills

  • Sales strategy
  • Product presentation & upselling
  • Problem-solving
  • Customer relationship management
  • Needs assessment
  • Relationship building

Timeline

Account Executive

LifeQuotes, Inc
01.2022 - Current

Customer Service Representative

LifeQuotes, Inc
12.2020 - 06.2022

Assistant Pro Shop Supervisor

Jerome Country Club
01.2019 - 01.2020

Dispatcher

NAPA Auto Parts
01.2018 - 01.2020

Bachelor of Arts - Economics and Finance

University of Dallas

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Alex Di Lucca