- Playing and watching baseball
- Gym Workouts
- Strategy Games
- Running
Alex Byrd
Springfield,MO
Summary
Dynamic Assistant Manager at Sonic Drive-In with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and money handling, I implemented process improvements that reduced service times and developed effective training programs, boosting staff retention and performance. Committed to delivering exceptional service and operational excellence. I am also someone with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic Drive-In
Springfield, MO
10.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined order management and reduced service times.
- Collaborated with management to uphold brand standards and enhance customer satisfaction initiatives.
- Managed cash handling procedures, ensuring accuracy in financial transactions and accountability among team members.
- Developed training programs for new hires, improving onboarding efficiency and staff retention rates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Crew Member
Sonic Drive-In
Springfield, MO
02.2020 - 07.2021
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Education
Bachelor of Science - Business Management And Administration
Mission University
Springfield, MO11.2025
Skills
Customer service
Money handling
Team leadership
Decision-making
Interests
Certification
Serv Safe
Timeline
Assistant Manager
Sonic Drive-In
10.2021 - Current
Crew Member
Sonic Drive-In
02.2020 - 07.2021
Bachelor of Science - Business Management And Administration
Mission University