Alejandro Pedreros

· Built AWS Secrets Manager library within 3 months, improving security and efficiency.

· Contributed to modernization of Prism rate strategy management by developing APIs that decompose the monolithic architecture.

· Developed and maintained enterprise applications using Java and Spring Boot, enhancing system reliability and performance.

· Supported UI modernization by replacing Struts 1 interface, streamlining workflow and enhancing cloud integration.

· Collaborated in Agile teams, participated in code reviews, and ensured adherence to coding standards, fostering team accountability.

· Resolved escalated operational and service complaints from branches and clients.

· Delivered high-quality client service through direct communication and issue analysis.

· Coordinated resolutions with Branches and Home Office; communicated outcomes verbally and in writing.

· Developed financial plans with Kwanti, Instream, and eMoney to guide client investment decisions.

· Managed funding and verified accuracy of client accounts to maintain compliance and client trust.

· Assisted advisors in processing new business and following up with clients to enhance service delivery.

· Addressed account inquiries and issues, contributing to an 84% Client Satisfaction Index.

· Collaborated with financial consultants to identify tailored solutions and referral opportunities for clients.

· Cultivated client relationships while managing sensitive financial information to enhance trust and loyalty.