Alec Nguyen

• Greet customers at on the sales floor and help fulfill any needs that they may need
• Assist customers in selecting vehicles based on needs and budget
• Demonstrate vehicle features and conduct test drives
• Build relationships and provide a premium customer experience
• Negotiate pricing and guide customers through the sales process
• Maintain product knowledge of Acura models and financing options
• Follow up with leads and maintain customer satisfaction

• Assisted in designing and constructing custom boat covers and upholstery for various clients.

• Measured and cut fabric, prepared materials, and worked on sewing and assembly.

• Maintained organization of tools, materials, and workspaces to ensure a safe and productive

environment.

• Collaborated with clients to ensure their specifications were met, providing high-quality

customer service.

• Help manage traffic flow in the service drive
• Maintain a clean, organized, and welcoming environment
• Deliver a high level of customer service consistent with a luxury brand
• Greet customers promptly and professionally upon arrival
• Communicate customer needs to service advisors

• Supervise team members and oversee daily shift operations

• Ensure fast, friendly service and a positive guest experience

• Handle customer concerns and resolve issues promptly

• Assign tasks and support staff during busy periods

• Monitor food quality, cleanliness, and safety standards

• Assist with opening/closing duties and cash handling

• Assisted in landscaping duties, including trimming, planting, and maintaining outdoor spaces.

• Helped with the setup and cleanup of landscaping jobs, ensuring tools and equipment were in

working order.

• Contributed to team efforts in creating aesthetically pleasing and well-maintained landscapes

• Assisted customers with product selection, enhancing their shopping experience
• Achieved daily sales targets consistently, contributing to store's revenue growth
• Developed strong product knowledge to effectively answer customer inquiries
• Resolved customer issues promptly, ensuring high satisfaction and repeat business

• Proactively engaged customers, providing personalized assistance to enhance shopping experiences and drive sales growth at T.J. Maxx.
• Help provide customers with the ability to apply for a credit card as our goal was to sell 9-10 a day.
• Experienced new challenges with Covid-19 and adjusted to social distancing and wearing masks.