Albert Rodney Ching
Kansas City,MO
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ramp Operations Manager
PrimeFlight
09.2023 - 01.2024
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.
- Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
- Managed a team of ramp agents, providing guidance, support, and constructive feedback to ensure optimal performance.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Developed comprehensive training programs for new hires to ensure seamless integration into the team.
- Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.
- Loaded and unloaded freight and assisted crew for 4 daily flights and 8 linehaul outbound.
Operations Manager
Forward Air
03.2013 - 08.2023
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account employee strengths.
- Supervised, Trained, and Evaluated the leadership team of 5 supervisors, 34 warehouse team members, 9 Local transportation (PUD drivers), and 8 office employees.
Education
Some College (No Degree) -
Oklahoma State University - Oklahoma City
Oklahoma City, OKSkills
- Communication skills
- Develop and implement transportation operations policies and procedures
- Manage and coordinate the loading and unloading of goods
- Ensure compliance with safety regulations and standards
- Monitor and manage the performance of team members
- Develop and implement strategies to improve operations
- Performance monitoring, KPI implementation and audit compliance
- Staff management and training
- Team leadership building
Certification
- Fire Protection and Safety Engineering Technology Oklahoma State
Timeline
Ramp Operations Manager
PrimeFlight
09.2023 - 01.2024
Operations Manager
Forward Air
03.2013 - 08.2023
Some College (No Degree) -
Oklahoma State University - Oklahoma City
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