ALAYNA HART
Grandview
Summary
Results-driven individual with a focus on customer satisfaction and operational efficiency. Demonstrated capability to handle multiple responsibilities simultaneously while ensuring top-tier service delivery. Strong commitment to professional growth and team success. Ready to leverage skills to enhance organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Support Agent
Covisian
07.2025 - Current
- Updated customer personal information to ensure accurate records.
- Collected payments for multiple accounts, enhancing financial tracking.
- Registered members for hunting and fishing licenses efficiently.
- Processed citation payments to maintain compliance and support operations.
- Assisted members with troubleshooting issues and navigating the site.
- Responded to incoming and outgoing member emails, providing timely support.
- Managed processing of missing and invalid transactions for resolution.
Account Service Representative
Full Potential Solutions
11.2024 - 02.2025
- Resolved billing discrepancies promptly and accurately, maintaining positive client relationships.
- Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing product information.
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue.
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
PSE Sales & Svcs / Distribution Associate
United States Postal Service
08.2024 - 10.2024
- Sorted packages for mail carriers' routes.
- Unload dock pallet deliveries.
- Delivered incoming mail to PO Boxes.
- Loaded conveyor machine with packages for processing.
Customer Service Representative
CVS Health
10.2020 - 05.2024
- Processed multiple orders simultaneously.
- Collected accurate information for security purposes.
- Worked with 3rd party companies to process information.
- Maintain daily metrics
Logistics Specialists
Transit Pros
02.2017 - 03.2020
- Collected and verified precise member information.
- Scheduled same-day or future appointments for logistic services.
- Negotiated pricing with vendors within contracted rates.
- Collected payment when a balance was due.
- Transferred calls to the correct departments during business hours.
- Updated vendor files via phone, email, and/or fax.
- Navigated multiple screens during a call to utilize company resources.
- Recruited new clients for the company
Member Service Rep
Covergys
09.2015 - 01.2017
- Collected and verified member information for accuracy.
- Scheduled same-day and future appointments for logistics services.
- Negotiated pricing with vendors within contracted rates.
- Collected payments for outstanding balances.
- Transferred calls to the appropriate departments during business hours.
- Updated vendor files via phone, email, and fax.
- Navigated multiple screens simultaneously to utilize company resources during calls.
- Recruited new clients for the company.
Customer Service Rep-work From Home
Nco Group
06.2013 - 08.2015
- Set up payment arrangements on customer accounts.
- Managed high-risk accounts that were 45 days past due or more.
- Collected payments on member accounts.
- Created disputes and cases on customer accounts.
- Warmly transferred calls to the appropriate departments when needed.
Medical Assistant *Extern
Neighborhood Family Care
03.2010 - 05.2010
- Check Vital signs
- Prepared rooms for the next patient's arrival
- Prepared patients for X-rays and blood draws
- Assisted in the medical records department and performed general front office work
Cashier / Weekend Manager
Sugar Hill Clothing
12.2007 - 05.2009
- Stock new inventory
- Maintained the housekeeping
- Placed tags on new stock
- Assisted customers with completing their purchases
- Was responsible for the opening/closing of the store
Education
High School Diploma - undefined
Central High School Kansas City
05.2007
Skills
- Technical Skills
- Time management, Microsoft Outlook, Customer service, Logistics, Dispatch, Office experience, Front desk, Administrative experience, Communication skills, Typing, Organizational skills, Windows, Medical receptionist
Certification
Driver's License
Timeline
Customer Service Support Agent
Covisian
07.2025 - Current
Account Service Representative
Full Potential Solutions
11.2024 - 02.2025
PSE Sales & Svcs / Distribution Associate
United States Postal Service
08.2024 - 10.2024
Customer Service Representative
CVS Health
10.2020 - 05.2024
Logistics Specialists
Transit Pros
02.2017 - 03.2020
Member Service Rep
Covergys
09.2015 - 01.2017
Customer Service Rep-work From Home
Nco Group
06.2013 - 08.2015
Medical Assistant *Extern
Neighborhood Family Care
03.2010 - 05.2010
Cashier / Weekend Manager
Sugar Hill Clothing
12.2007 - 05.2009
High School Diploma - undefined
Central High School Kansas City