Alayna Ducharme
St. Louis,MO
Summary
Quality assurance professional with comprehensive experience in ensuring product and process excellence. Adept at leading teams, fostering collaboration, and driving efficiency. Known for adaptability and reliability in meeting changing demands. Proficient in quality control methodologies, process improvement, and compliance standards. Strong communicator and problem-solver with focus on achieving consistent, high-quality results.
Overview
6
6
years of professional experience
Work History
Quality Assurance Lead
Peraton, LLC
09.2024 - Current
- Manage, mentor, and transform a team of 13 help desk leads to achieve testing goals and foster their team’s professional development, ensuring adherence to installation specifications.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed a new audit form to enable technical leads to perform quality audits of tickets and phone calls, enhancing troubleshooting and service delivery.
- Collaborated with Application Developer to create ease of entry and dashboards for leadership, driving customer satisfaction improvements through data analysis.
- Created SOP for leaders to use new audit applications and lead training, ensuring consistent application of procedures.
- Review monthly surveys and perform callbacks to customers to gain deeper insight of issues, utilizing communication skills to identify areas for improvement.
- Utilize survey results to identify trends and opportunities for improvement, contributing to enhanced PC software support.
- Collaborated with cross-functional teams to significantly enhance help desk SLAs, improving network equipment support.
- Defining and monitoring quality KPIs, troubleshooting issues, and continuously improving testing processes to deliver reliable and high-quality products, demonstrating strong management skills.
- Clearance: Secret (Current)
Data Labeling Quality Specialist
Scale AI
03.2022 - 09.2024
- Collaborated with cross-functional teams to significantly enhance image recognition and data processing capabilities, contributing to advancements in AI technologies.
- Successfully improved the accuracy and efficiency of satellite image analysis to 90% in NTM sensors, SAR, EO, MSI, FMV, and IR, leading to significant project milestones and demonstrating high attention to detail.
- Experienced with activity-based intelligence (ABI) including knowledge of multi Geoint sources including tasking and collection processes and protocols, supporting data analysis.
- Contributed to the advancement of AI technologies for remote sensing applications, utilizing data analysis and research skills.
- Clearance: Secret
RBT
Emergent Learning Center
12.2020 - 03.2022
- Independently provides direct ABA therapy services to clients in 1:1 setting, demonstrating adaptability and problem-solving skills.
- Observe, collect, and input data on the client's behaviors, program targets, and teaching procedures, maintaining organized records.
- Implements BCBA’s individualized behavior plans and ABA teaching programs with clients to teach each client new skills and reduce behaviors of concern, showcasing strong management and organization abilities.
Senior Teller
Liberty Bank
05.2019 - 12.2020
- Responsible for maintaining a balanced drawer with up to $10,000, customer confidentiality, and staying up to date on company policies, demonstrating high attention to detail and adherence to procedures.
- Complies with security procedures and bank operations, ensuring integrity and accuracy.
- Trained other employees in accurate teller procedures i.e. dual control, OFAC, and placing holds, utilizing communication and management skills.
- Answers and directs calls when necessary as well as help with online banking services, providing effective customer service.
- Enhanced customer satisfaction through proactive engagement and resolution of account inquiries.
Education
Bachelor of Science - Psychology
Fontbonne University
St Louis, MO05.2018
Associate of Science - General Studies
Lewis And Clark Community College
Godfrey, IL05.2015
Skills
- Committed to continuous learning
- Effective communication
- Emotionally Intelligent
- Skilled in resolving conflicts
- Project management
- Engaging communicator
- Analytical problem-solving
- Analytical research
- EO, SAR, FMV Imagery
- Strong attention to detail
- Resilient in challenging environments
- Articulate objectives clearly
- Flexible in dynamic environments
- Transformer
- Continuous improvement mindset
- Active listening
- System testing
- Team mentoring
- Professional demeanor
- Quality control testing
- Collaborative team member
- Data analysis
- Experienced with Google Drive tools
- Proficient in Microsoft Office
- BMC Remedy & Helix
- In-depth technical knowledge
Timeline
Quality Assurance Lead
Peraton, LLC
09.2024 - Current
Data Labeling Quality Specialist
Scale AI
03.2022 - 09.2024
RBT
Emergent Learning Center
12.2020 - 03.2022
Senior Teller
Liberty Bank
05.2019 - 12.2020
Bachelor of Science - Psychology
Fontbonne University
Associate of Science - General Studies
Lewis And Clark Community College
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