Aland Darwish
St Louis
Summary
Focused on driving store growth by ensuring customer satisfaction with product results, leading to increased sales and positive word-of-mouth. Established strong partnerships with local gyms and trainers to facilitate client referrals, enhancing community relationships. Prioritized employee recruitment and development to foster a positive team culture and support career advancement. Promoted healthy competition among staff to achieve individual and team goals effectively.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Retail Sales Manager
Supplement Superstores
St Louis
07.2021 - Current
- Managed daily operations and customer service in a high-volume retail environment.
- Trained and supervised sales associates, enhancing product knowledge and engagement to improve customer interactions.
- Developed and implemented targeted sales strategies that successfully promoted new supplement products, increasing customer interest.
- Increased store sales by cross-selling complementary items.
- Resolved customer issues promptly to maintain a positive shopping experience consistently.
- Organized inventory management processes to ensure product availability and accuracy.
- Analyzed sales trends to identify customer preferences and adjust stock levels accordingly.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Monitored employee performance and provided feedback to improve productivity.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built talented and successful team that increased department sales.
- Kept department aligned with sales and profit objectives by streamlining processes to minimize waste and maximize revenue generation opportunities.
Education
Some College (No Degree) - Marketing
Saint Louis University
St. Louis, MOSkills
- Sales expertise
- Inventory management
- Sales planning development
- Visual merchandising
- Customer engagement
- Lead generation
- Sales team leadership
- Team recruitment
- Staff development
- Employee management
- Coaching
- Product training
- Performance analysis
- Conflict resolution
- Effective communication
- Team building
- Leadership skills
- Time management
- Performance analysis
- Conflict resolution
Accomplishments
Multiple Manager Of The Month Awards
Certification
Certified Personal Trainer N.A.S.M.
Timeline
Retail Sales Manager
Supplement Superstores
07.2021 - Current
Some College (No Degree) - Marketing
Saint Louis University