Alana Piggs
Saint Peters
Summary
Diligent professional with 20+ years of hospitality experience and a proven knowledge of back-of-the-house operations, customer satisfaction, and guest retention. Aiming to leverage my skills to successfully fill any Manager role at your company.
Overview
21
21
years of professional experience
Work History
Director of Maintenance
Windstream Condominiums
2025.06 - Current
- Oversaw preventive maintenance programs ensuring optimal performance of building systems
- Managed vendor relationships to facilitate timely repairs and services
- Implemented cost-effective maintenance strategies reducing operational expenses
- Follow up and research vendors to ensure best company is selected to complete tasks.
- Attend monthly Board meetings to discuss progress and areas in need of attention.
Assistant General Manager
Holiday Inn
2022.09 - 2023.06
- Assisted in daily operations to ensure smooth guest experiences and efficient service delivery.
- Coordinated staff schedules and training programs to optimize workforce productivity.
- Supported management in inventory control and procurement processes for supplies and equipment.
- Implemented customer feedback systems to enhance service quality and satisfaction levels.
- Managed Housekeeping department and inspected rooms.
- Enforced brand standard of cleanliness and quality for guest retention.
Assistant General Manager
Sonesta ES Suites
2005.05 - 2022.07
- Monitored front desk activities, ensuring compliance with hotel policies and procedures.
- Facilitated communication between departments to improve operational workflow and efficiency.
- Resolved guest complaints promptly, contributing to positive online reviews and repeat business.
- Analyzed operational reports to identify trends and areas for improvement in service delivery
- Deliver on the promise of Sonesta Service in all interactions with guests and clients.
- Manage the front office, housekeeping and food and beverage operation of hotel through direct supervision of the General Manager.
- Manage the appearance, condition and preventative maintenance o f the hotel by effectively communicating with management team.
- Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, that all food and beverage outlets are meeting guest expectations and the hotel is properly maintained and clean.
Education
Bachelor of Arts - Psychology
Ashford University
Clinton2011-12
Skills
I am able to make effective schedules for team members that provide the best results for hotel demand I have good listening skills and can work well under pressure I build good rapport with staff and guests to make sure each day and interaction is a good reflection on the company
Timeline
Director of Maintenance
Windstream Condominiums
2025.06 - Current
Assistant General Manager
Holiday Inn
2022.09 - 2023.06
Assistant General Manager
Sonesta ES Suites
2005.05 - 2022.07
Bachelor of Arts - Psychology
Ashford University