Results-driven shift leader with proven expertise in customer service and team motivation. Skilled in problem solving and time management, consistently delivering high productivity and quality standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Leader
McAlister's Deli
St. Louis
02.2024 - Current
Led team to achieve consistent productivity and high customer service levels.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Addressed and resolved customer complaints to enhance satisfaction.
Analyzed sales data to identify trends and areas for improvement.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Oversaw daily operations to ensure service efficiency and adherence to quality standards.
Assisted customers with orders, addressing inquiries and resolving issues promptly.
Monitored cash register operations, ensuring accuracy in transactions and deposits.
Team member
Kohls
Arnold
07.2023 - 03.2024
Organized merchandise displays on sales floor to enhance customer experience.
Collaborated with team members to streamline inventory restocking processes.
Guided customers in product selection and addressed inquiries to improve satisfaction.
Ensured a clean and safe shopping environment for customers.
Team member
Pomodoros Greek & Italian Cafe
Imperial
12.2022 - 06.2023
Ensured workplace cleanliness around equipment to promote safety and support productivity.
Checked expiration dates on food items to guarantee freshness and quality.
Coordinated with team members for effective food preparation and timely service.
Barista
Dunkin' Donuts
Arnold
09.2022 - 12.2022
Interacted with customers to deliver exceptional service and suggest tailored product recommendations.
Crafted and served high-quality coffee and beverages, enhancing customer satisfaction.
Ensured cleanliness and organization of workstations and customer areas, promoting a welcoming environment.