Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Hutchings

Imperial

Summary

Results-driven shift leader with proven expertise in customer service and team motivation. Skilled in problem solving and time management, consistently delivering high productivity and quality standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Shift Leader

McAlister's Deli
St. Louis
02.2024 - Current
  • Led team to achieve consistent productivity and high customer service levels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Addressed and resolved customer complaints to enhance satisfaction.
  • Analyzed sales data to identify trends and areas for improvement.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Oversaw daily operations to ensure service efficiency and adherence to quality standards.
  • Assisted customers with orders, addressing inquiries and resolving issues promptly.
  • Monitored cash register operations, ensuring accuracy in transactions and deposits.

Team member

Kohls
Arnold
07.2023 - 03.2024
  • Organized merchandise displays on sales floor to enhance customer experience.
  • Collaborated with team members to streamline inventory restocking processes.
  • Guided customers in product selection and addressed inquiries to improve satisfaction.
  • Ensured a clean and safe shopping environment for customers.

Team member

Pomodoros Greek & Italian Cafe
Imperial
12.2022 - 06.2023
  • Ensured workplace cleanliness around equipment to promote safety and support productivity.
  • Checked expiration dates on food items to guarantee freshness and quality.
  • Coordinated with team members for effective food preparation and timely service.

Barista

Dunkin' Donuts
Arnold
09.2022 - 12.2022
  • Interacted with customers to deliver exceptional service and suggest tailored product recommendations.
  • Crafted and served high-quality coffee and beverages, enhancing customer satisfaction.
  • Ensured cleanliness and organization of workstations and customer areas, promoting a welcoming environment.

Education

Some College (No Degree) - HIM

Jefferson College
Hillsboro, MO

Skills

  • Team leadership
  • Customer service
  • Problem solving
  • Conflict resolution
  • Time management
  • Team motivation
  • Positive attitude
  • Professional communication

Timeline

Shift Leader

McAlister's Deli
02.2024 - Current

Team member

Kohls
07.2023 - 03.2024

Team member

Pomodoros Greek & Italian Cafe
12.2022 - 06.2023

Barista

Dunkin' Donuts
09.2022 - 12.2022

Some College (No Degree) - HIM

Jefferson College
Alana Hutchings