Alan Cummins

City of Springfield, MO

Springfield

08.1992 - 06.2025

Managed daily operations of city-owned golf course facilities.
Supervised staff to ensure high-quality customer service and satisfaction.
Coordinated events and tournaments to enhance community engagement.
Oversaw budgeting and financial planning for operational expenses.
Trained and mentored staff on best practices and safety protocols.
Collaborated with local organizations for promotional activities and partnerships.
Conducted performance reviews for staff members on an annual basis.
Managed golf course staff, ensuring they were properly trained and motivated to deliver high-quality customer service.
Resolved customer complaints in a timely manner with professionalism and respect.
Drafted budgets for annual operations of the golf course.
Developed and implemented strategies for improving operational efficiency, increasing revenue, and reducing costs.
Created and designed email marketing strategies to attract new customers while retaining existing ones
Analyzed sales data to identify areas of improvement in terms of product offerings or pricing strategies.
Engaged with members through various activities such as clinics or group lessons.
Delegated work to staff, setting priorities and goals.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.