ALAJE AKINS
Kansas City
Summary
Versatile customer service. With 6+ years experience. History managing large amounts of inbound calls and sustaining satisfactory relationships. Exhibit exceptional communication skills, occupied with problem-solving and relationship management skills. Offers skill with CRM systems paired with outstanding active listening and multitasking activities.
Overview
8
8
years of professional experience
Work History
Driver
Lyft
Kansas City
2024.06 - Current
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety for optimal passenger experience.
- Communicated effectively with passengers to confirm ride details and address concerns.
Customer Service Representative
Synchrony Financial
Merriam
2023.09 - 2024.06
- Assisted customers with inquiries regarding account details and transactions
- Assisted customers with inquiries regarding account management and financial services.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Managed communications with cardholders regarding billing and payment options.
Health Plan Specialist
Medica
Minneapolis
2021.09 - 2023.10
- Verified insurance eligibility and benefits for patients and healthcare providers.
- Reviewed and updated health plan documentation for compliance and clarity
- Reviewed patient accounts to ensure proper billing and coding compliance.
- Processed medical claims accurately and efficiently for diverse healthcare providers.
Patient Account Specialist
Cerner Corporation
Kansas City
2018.06 - 2021.05
- Submitted medical claims to insurance companies and payers
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Participated in special projects as assigned by management team.
- Conducted regular audits of accounts receivable records and disputes.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL 2025.12 - 2025.12
SECONDARY SCHOOL -
Excelsior Springs Technical High School
Skills
- Medical Terminology
- Critical Thinking
- Organizational Skills
- Medical Billing
- Problem-Solving
- Computer Literacy
- Time Management
- Strong Communication
- Customer service and care
Timeline
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
2025.12 - 2025.12
Driver
Lyft
2024.06 - Current
Customer Service Representative
Synchrony Financial
2023.09 - 2024.06
Health Plan Specialist
Medica
2021.09 - 2023.10
Patient Account Specialist
Cerner Corporation
2018.06 - 2021.05
SECONDARY SCHOOL -
Excelsior Springs Technical High School