Alaana Williams
MOD Pizza
Fort Leonard Wood
3
years of professional experience
Dynamic and dedicated professional with a strong work ethic, honed at MOD Pizza, where I excelled in delivering exceptional customer service and maintaining food safety standards. Proven ability to operate POS systems efficiently while fostering teamwork and enhancing guest experiences. Skilled in cash handling and effective communication, ensuring smooth operations. Also skilled at providing great customer service through phone calls, and emails.
Work History
Restaurant Team Member
10 Months- Prepared custom pizzas and salads while maintaining speed, accuracy, and portion consistency.
- Operated POS system to process orders, handle payments, and support smooth guest service.
- Stocked ingredients, restocked line items, and maintained organized prep stations throughout shift.
- Followed food safety and sanitation standards to keep work areas clean and compliant.
Sandwich Artist
3 Months- Prepared sandwiches and salads to customer specifications while following portion and assembly standards.
- Operated cash register and processed orders accurately during fast-paced service.
- Maintained clean, sanitized workstations, equipment, and dining areas throughout shifts.
- Restocked ingredients, bread, and supplies to support continuous food service operations.
Apparel Associate
1 Year 7 Months- Stocked apparel freight and organized merchandise by size, style, and department standards.
- Folded, hung, and zoned clothing displays to maintain clean sales-floor presentation.
- Assisted customers with product location, fitting room needs, and basic apparel questions.
- Replenished racks and tables using handheld scanners and inventory counts.
Customer Service Representative
1 Year 5 Months- Responded to inbound calls, resolving eligibility, benefits, and claim inquiries with accurate guidance.
- Documented customer interactions in CRM systems, maintaining detailed and compliant case notes.
- Explained plan coverage, copayments, and deductible details in clear, customer-focused language.
- Investigated billing issues and claim discrepancies, coordinating follow-up with internal departments.
Education
No Degree - Nursing
High School Diploma
Skills
Strong teamwork
Customer interaction
Cleaning and sanitizing
Taking orders
Verbal and written communication
Food safety measures
Email and phone orders
Proper equipment operation
Strong work ethic
Customer service
Cash handling
Exceptional customer service
Timeline
Restaurant Team Member
MOD Pizza
01.2019 - 11.2019Read More
Sandwich Artist
Subway
10.2018 - 01.2019Read More
Apparel Associate
Walmart
02.2017 - 09.2018Read More
Customer Service Representative
Convey Health Soulutions
09.2016 - 02.2018Read More
Indian River State College
No Degree from Nursing
Read More
Westwood High School
High School Diploma
Read More