Akram Rafic Shoujaa
Monrovia
Summary
Experienced, determined, a quick learner and a reliable team player. Strong leadership skill with excellent customer relations, operational improvement skills and relationship-building skills. Easily adapts to new environment, bilingual and dedicated to positively impacting company's success through independent decision-making and sound judgment for increased efficiency.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Gibson Electronic Appliances/Modern Refrigeration
03.2019 - Current
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage and frequent follow-ups to ensure satisfaction.
- Delivered services to customer locations within specific timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored inventory levels and placed orders to replenish stock.
- Managed senior-level personnel working in marketing and sales capacities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Manager
Gibson Electronic Appliances/Modern Refrigeration
06.2015 - 03.2019
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Controlled resources and assets for the company activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Field Technician Supervisor
Gibson Electronic Appliances/Modern Refrigeration
01.2005 - 06.2015
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Streamlined communication channels between onsite technicians and office staff for smoother project coordination and updates.
- Implemented safety protocols for field technicians, reducing the occurrence of workplace accidents and injuries.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Education
Technician
High Tech Inc.
Beirut, Lebanon04.2004
Diploma in Engineering - Electrical Engineering
Global University
Beirut, Lebanon05.2003
Skills
- Computer literate
- Administrative Management
- Business Management
- Effective leader
- Product Promotion
- Customer Service
- Decision-Making
- Business Growth Initiatives
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Manager of Operations
Gibson Electronic Appliances/Modern Refrigeration
03.2019 - Current
Service Manager
Gibson Electronic Appliances/Modern Refrigeration
06.2015 - 03.2019
Field Technician Supervisor
Gibson Electronic Appliances/Modern Refrigeration
01.2005 - 06.2015
Technician
High Tech Inc.
Diploma in Engineering - Electrical Engineering
Global University
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