Ako Ebai
Saint Joseph
Summary
Dynamic Release of Information Specialist at Mosaic Life Care with expertise in HIPAA compliance and exceptional customer service. Proven track record of enhancing workflow efficiency and reducing errors in medical records. Adept at utilizing electronic health record systems and fostering teamwork to achieve departmental goals. Committed to maintaining patient confidentiality and improving processes.
Professional with comprehensive experience in managing sensitive information and ensuring compliance with regulatory standards. Proven ability to work collaboratively in team to meet organizational goals and adapt to shifting priorities. Strong skills in data management, confidentiality practices, and customer service. Recognized for reliability and effectiveness in delivering results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Release of Information Specialist
Mosaic Life Care
10.2024 - Current
- Assisted with processing and fulfilling requests for patient medical records.
- Supported compliance with HIPAA regulations during information release procedures.
- Learned to utilize electronic health record systems for efficient data retrieval.
- Collaborated with healthcare teams to ensure accurate documentation of released information.
- Addressed inquiries from patients regarding the release of their health information.
- Maintained confidentiality standards while handling sensitive patient data.
- Contributed to improving workflow efficiency in the information release process.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Contributed to departmental performance improvement initiatives through regular review and analysis of processes and procedures.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Handled phone calls from attorneys, insurance companies and patients.
- Enhanced the efficiency of the release of information process by implementing a streamlined system for handling requests.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Resolved medical record discrepancies by collecting and analyzing information.
Machine Operator
Boehringer Ingelheim Vetmedica Inc.
09.2022 - 05.2024
- Operated machinery efficiently, ensuring adherence to safety protocols and operational guidelines.
- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
- Assisted in training new operators on safe equipment usage and operational procedures.
- Monitored production processes, adjusting settings to improve efficiency and product quality.
- Collaborated with team members to streamline workflow and enhance overall productivity.
- Maintained accurate records of machine operations, including production counts and equipment issues.
- Implemented basic troubleshooting techniques to resolve minor equipment malfunctions promptly.
- Supported quality control initiatives by inspecting finished products for compliance with standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Collaborated with team members to optimize production processes and improve overall performance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Streamlined assembly line operations, resulting in smoother workflow.
- Increased production efficiency by meticulously calibrating machinery before each shift.
- Improved product quality with thorough inspection and adjustment of machine settings.
- Reduced operational costs, identifying and implementing measures to decrease energy and material waste.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Fostered team-oriented environment, training new operators on machinery and best practices.
- Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
Shipping and Receiving Supervisor
Menards Inc. - Home Improvement
04.2019 - 01.2022
- Oversaw daily shipping and receiving operations, ensuring efficiency and accuracy in processes.
- Trained and mentored staff on best practices for handling inventory management systems.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated with vendors to schedule timely deliveries and resolve discrepancies promptly.
- Monitored inventory levels and maintained accurate records using warehouse management software.
- Developed standard operating procedures to streamline shipping processes and improve compliance.
- Conducted regular inspections of incoming shipments to ensure quality standards were met.
- Led cross-functional meetings to address challenges in logistics and foster collaborative solutions.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
Administrative Assistant
GENERAL HOSPITAL
02.2015 - 10.2017
- Managed scheduling and communication for executive team, enhancing workflow efficiency.
- Coordinated travel arrangements and itineraries, ensuring timely arrivals and accommodations.
- Developed and maintained filing systems, improving document retrieval speed by 30%.
- Assisted in budget tracking and expense reporting, contributing to accurate financial management.
- Organized company events and meetings, fostering team collaboration and engagement.
- Streamlined office processes through implementation of digital tools, reducing paperwork errors.
- Collaborated with cross-functional teams to support project initiatives and operational goals.
- Trained new administrative staff on office procedures and software usage, promoting consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Health Information Management
Missouri Western State University
Saint Joseph, MO12-2024
Skills
- HIPAA compliance
- Software knowledge
- Document scanning
- Information management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Troubleshooting abilities
- ICD-10 coding
- Electronic health records
- Claims processing
- Relationship building
- Microsoft Excel
- Medical documentation
- Patient scheduling
- Computer proficiency
- Data entry
- Insurance verification
- Task prioritization
- Patient care coordination
- Medical terminology
- Interpersonal skills
- EMR systems
- Invoice processing
- Patient data confidentiality
- Medical release of information ROI processes
- Professionalism
- Insurance billing
- Interpersonal communication
- Records accuracy
- Patient information verification
- Time management abilities
- Continuous improvement
- Confidentiality practices
- Written communication
- Paperwork processing
- Billing procedures
- Records scanning
- Patient health information Access
- Electronic health record applications
- Compliance management
- Epic systems
- Electronic filing system organization
- 3M encoder
- Word processing software
- Health information systems
- Certified professional coder (CPC)
- Quality control analysis
- Doctor communication
- Hospital inpatient and outpatient records
- Database management
- Insurance processing
- Report preparation
- Medical billing
- Treatment documentation
Websites
Accomplishments
- Supervised a team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the desired outcome promptly by completing the last semester project with accuracy and efficiency.
- Collaborated with a HIM operation manager in the development of the assigned end of school project
Certification
- RHIA - Registered Health Information Administrator
Languages
French
Limited Working
Interests
- I like working with my hands and fixing things
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy helping others and giving back to the community
- Music
- Gym Workouts
- I like looking at the stars and learning about constellations
- Playing Sports
- I enjoy cooking for friends and family gatherings
Timeline
Release of Information Specialist
Mosaic Life Care
10.2024 - Current
Machine Operator
Boehringer Ingelheim Vetmedica Inc.
09.2022 - 05.2024
Shipping and Receiving Supervisor
Menards Inc. - Home Improvement
04.2019 - 01.2022
Administrative Assistant
GENERAL HOSPITAL
02.2015 - 10.2017
Bachelor of Science - Health Information Management
Missouri Western State University
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