Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ajok Tong

Kansas City

Summary

Detail-oriented leader with expertise in time management and organizational skills. Successfully managed shift operations, ensuring quality service and a sanitary environment while fostering teamwork and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts
Kansas City
06.2025 - Current
  • Supervised daily operations during shifts to ensure smooth service.
  • Assisted in maintaining inventory levels and restocking supplies as needed.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Promoted a positive work environment through effective communication and teamwork.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Processed drive-thru orders efficiently to enhance customer satisfaction.
  • Trained new team members on customer service and operational procedures.
  • Managed transaction processes with precision, maintaining cash register accuracy.

Team Member

Jimmy John's Sandwiches
Liberty
10.2023 - 02.2025
  • Guided customers in selecting menu items to enhance their dining experience.
  • Prepared sandwiches swiftly and efficiently to ensure timely customer service.
  • Ensured a clean and organized work environment to maintain high standards of hygiene.
  • Processed customer orders and managed payment transactions efficiently.
  • Executed accurate food preparation tasks to meet next-day requirements.
  • Ensured a consistently high level of customer satisfaction by maintaining quality service standards.
  • Resolved customer complaints by actively listening and providing effective solutions.
  • Managed phone communications to ensure prompt order processing and resolution of customer issues.

Education

High School Diploma -

Liberty High School
Liberty, MO
05-2025

Skills

  • Customer service excellence
  • Leadership and team management
  • Effective communication skills
  • Time management proficiency
  • Inventory control expertise
  • Cash handling accuracy
  • Organizational capabilities
  • Staff training development
  • POS system operation
  • Decision-making ability
  • Stress management skills
  • Integrity and trustworthiness
  • Patience and empathy

Certification

  • Food Handlers Certification

Timeline

Shift Leader

Dunkin' Donuts
06.2025 - Current

Team Member

Jimmy John's Sandwiches
10.2023 - 02.2025

High School Diploma -

Liberty High School

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Ajok Tong