AIYLA PARKER-GRICE
Kansas City
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Youth Services Case Manager
Paces
05.2023 - Current
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Verified parent and child records to check matches and overall pairing eligibility.
- Updated multiple case records daily with all client contacts and information.
- Educated numerous of families in program resources.
- Completed regular visitations to check on children, families and home environments.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
Direct Support Professional
House of Compassion
2021 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- MAR documenting, Provide direct care to mentally disabled residents
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Operations Project Manager
SunRun
2020 - 2023
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented project plans and budgets to ensure successful execution.
- Achieved project deadlines by coordinating with contractors to manage performance by decreasing applications by 50%.
- Prepared and submitted project invoices for review and approval.
RPS Collector
U.S Bank
2018 - 2020
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Persistently contacted clients whose accounts were well past due to recover 1.5 million in lost revenue.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Assisted in implementing procedures and policies to facilitate timely payments.
Brand Ambassador
Google Fiber Ambassador
2014 - 2017
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
Education
Bachelor of Arts - English Language And Literature
University of Missouri - Kansas City
Kansas City, MO05.2017
Skills
- Delinquent Account Management
- Salesforce Expert
- Decision-Making
- Conflict Resolution
- Account auditing
- Repayment Plan Structuring
- Collections Processing
- Negotiation
- Critical Thinking
- Computerized Time Management Systems
- Object Stabilization
- Credit and Collections
- Risk Mitigation
- Budget Administration
Accomplishments
Achieved Special Achievement Award by completing 1.9 Million in sales with accuracy and efficiency.
Certification
- First Aid/CPR Certified
- Developmental Disabilities Medication Aid
Languages
English
Native or Bilingual
Timeline
Youth Services Case Manager
Paces
05.2023 - Current
Direct Support Professional
House of Compassion
2021 - Current
Operations Project Manager
SunRun
2020 - 2023
RPS Collector
U.S Bank
2018 - 2020
Brand Ambassador
Google Fiber Ambassador
2014 - 2017
Bachelor of Arts - English Language And Literature
University of Missouri - Kansas City
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