Aidan Sears
St. Louis
Summary
Accomplished Member Solutions Representative noted for exceptional analytical and customer service skills. Experience in training new staff and managing escalated inquiries contributes to a knowledgeable team and high member satisfaction. Proficient in data entry. Versatile amongst several service channels including customer facing, over the phone, and digital. Excellent communication skills verbally, written, and over the phone. Possesses leadership experience.
Overview
11
11
years of professional experience
Work History
Member Solutions Representative II
Arsenal Credit Union
01.2023 - Current
- Resolve escalated customer issues promptly, maintaining high levels of client retention and loyalty.
- Train new staff on operational procedures, fostering a knowledgeable team environment.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Perform ITM transactions, Video Banking account services requests, and open new membership accounts online.
- Maintain daily and monthly assigned tasks in a timely manner.
Member Solutions Center Representative I
Arsenal Credit Union
09.2021 - 01.2023
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members in understanding account services, enhancing customer satisfaction and retention.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Participated in launching new ITM and Video Banking systems to expand member service.
Assistant General Manager
White Castle
01.2020 - 07.2021
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Completed inventory purchases and resolved stock outages.
- Managed interview scheduling, conducted interviews, and oriented newly hired employees.
Crew Manager I
White Castle
02.2018 - 01.2020
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Resolved customer inquiries and concerns promptly, maintaining high service quality standards.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
Crew Manager II
White Castle
02.2017 - 02.2018
- Mentored new crew members, ensuring their smooth integration into the team.
- Enhanced team productivity with effective task assignments.
- Covered Crew Manager I shifts as needed, in addition to other schedule conflicts.
Team Member
White Castle
04.2015 - 02.2017
- Operated cash register, processing customer transactions accurately and efficiently.
- Prepared food items according to safety and quality standards, ensuring freshness.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Oakville Highschool
Oakville, MOSkills
- Data entry proficiency
- Versatile
- Staff training
- Account servicing
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Customer Service-oriented
- Teller experience
- Inventory control and record keeping
- Call center operations
- Empathetic
Accomplishments
Received Employee of the Quarter in 2022 for excelling expectations in daily tasks, member service, and staff training. Implemented new written procedures and guides for internal Call Center information and member services.
Timeline
Member Solutions Representative II
Arsenal Credit Union
01.2023 - Current
Member Solutions Center Representative I
Arsenal Credit Union
09.2021 - 01.2023
Assistant General Manager
White Castle
01.2020 - 07.2021
Crew Manager I
White Castle
02.2018 - 01.2020
Crew Manager II
White Castle
02.2017 - 02.2018
Team Member
White Castle
04.2015 - 02.2017
High School Diploma -
Oakville Highschool
Employee of the Quarter 2022
.