Aidan Miller
Jefferson City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Missouri Department of Revenue
Jefferson City
05.2023 - 06.2025
- Assisted customers with inquiries regarding Motor Vehicle titling and registration.
- Collaborated with team members to resolve complex customer issues.
- Provided training to new representatives on departmental procedures and policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payments and issued refunds efficiently and accurately.
- Maintained detailed records of customer interactions in the database.
- Worked in several legacy computer systems
Replenishment Manager
Michael's Arts & Crafts Store
Columbia
10.2021 - 04.2023
- Managed inventory levels to ensure timely product availability.
- Trained staff on effective inventory management practices.
- Coordinated with store teams for optimal stock placement and visibility.
- Maintained accurate records of inventory and product shipments.
- Created weekly, monthly and quarterly reports on the performance of replenishment processes.
- Provided training for new staff members on operational procedures related to replenishment management.
- Investigated any discrepancies between actual stock levels versus expected stock levels.
Package Handler
FedEx
Columbia
10.2021 - 08.2022
- Sorted and organized packages for efficient processing and shipment.
- Collaborated with team members to ensure timely package delivery.
- Maintained cleanliness and organization in the work area.
- Inspected packages for damage and ensured proper labeling.
- Followed safety protocols to minimize workplace accidents.
- Assisted in training new employees on operational procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Assisted in training new employees on package handling processes.
Education
Elsberry High School
Elsberry, MOSkills
- Customer relationship management
- Inquiry resolution
- Legacy system navigation
- Problem solving
- Attention to detail
- Self-motivated
- Quality control
- Quick learner
- Critical thinking
- Software development (Python, C)
Affiliations
- Painting
- Drawing
- Sculpting
- Baking
- Gardening
- Tabletop Gaming
- Reading
Timeline
Customer Service Representative
Missouri Department of Revenue
05.2023 - 06.2025
Replenishment Manager
Michael's Arts & Crafts Store
10.2021 - 04.2023
Package Handler
FedEx
10.2021 - 08.2022
Elsberry High School