Customer Service Representative
- Answer incoming phone calls.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Help customers find the location of products.
- Offer customers carry-out service at the completion of transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
