Afton Williams
Midwest Pool & Spa
Springfield
1
Certification
7
years of professional experience
Results-driven administrative assistant known for strong time management and strategic planning skills. Successfully improved operational processes and developed marketing campaigns that enhanced organizational performance, sales and customer engagement. Detail-oriented with expertise in customer service with a proven ability to enhance office efficiency.
Work History
Office Administration Assistant
7 Years 2 Months- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Assisted in preparing reports and documentation for internal and external communications.
- Streamlined filing systems, improving accessibility of records and reducing retrieval time.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Handled multi-line phone systems efficiently, addressing client needs promptly and professionally.
- Handled cash transactions and maintained sales and payments records accurately.
- Developed streamlined procedures for invoice generation, improving processing time.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted with posting company credit card payments Monthly
- Assisted in monthly closing procedures, contributing to accurate financial reporting.
- Developed and implemented marketing campaigns to enhance brand visibility and engagement.
- Analyzed campaign performance metrics to optimize future marketing strategies and initiatives.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Contributed to sales growth by consistently meeting or exceeding individual sales goals.
- Developed and presented sales strategies to increase target market sales.
- Collaborated with sales associates to drive sales and meet monthly targets consistently.
- Led efforts to reorganize stock layout, improving accessibility and retrieval times.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Education
Associate of Applied Science - Early Childhood Education
Associate Of Arts In Teaching - Education
Certificate In Early Childhood Development - Education
Specialization Degree - Early Childhood Development
Skills
Customer service
Time management
Strategic planning
Project management
Marketing
Certification
Certified Pool Operator
Missouri Lead Teacher Accreditation
Timeline
Office Administration Assistant
Midwest Pool & Spa
06.2019 - CurrentRead More
Ozarks Technical Community College
Associate of Applied Science from Early Childhood Education
Read More
Ozarks Technical Community College
Associate Of Arts In Teaching from Education
Read More
Ozarks Technical Community College
Certificate In Early Childhood Development from Education
Read More
Ozarks Technical Community College
Specialization Degree from Early Childhood Development
Read More