Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aeryona Dixon

Jefferson City

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Best Western Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Skilled in cash handling and proficient in Microsoft applications, consistently maintaining organized workflows and ensuring data confidentiality. Recognized for delivering exceptional first impressions and managing high-pressure situations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Best Western Hotel
08.2024 - 02.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Host

Buffalo Wild Wings
06.2024 - 10.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

Direct Support Professional

Mentors Inc
04.2022 - 03.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.

Nighttime Direct Support Professional

Fidelis INC
02.2019 - 08.2021
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Factory Worker

Scholastic
08.2019 - 12.2019
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Performed quality checks on finished products to identify and address discrepancies.

Housekeeper

Holiday Inn
05.2019 - 12.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Cashier

Captain D's
01.2019 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Factory Worker

Scholastic
08.2018 - 11.2018
  • Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
  • Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Assisted in training new employees, providing guidance and sharing knowledge of factory processes.

Cashier

Lil Caesars
04.2018 - 08.2018
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Cashier

McDonald's
05.2016 - 02.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

Bachelor of Arts - English Literature

Columbia College
Columbia, MO
05-2027

Associate of Arts - General Studies

Columbia College
Columbia, MO
12-2022

High School Diploma -

Jefferson City Highschool
Jefferson City, MO
05-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Team collaboration
  • Problem-solving skills
  • Filing
  • Skilled in [Microsoft]
  • Effective planning
  • Decision-making
  • Data confidentiality

Accomplishments

  • Achieved exceptional honor by completing a project with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Earning My CPR And EMD Certification by completing the class with accuracy and efficiency.
  • Achieved Medicine Distribution by completing the class with accuracy and efficiency.

Certification

  • CPR Training - [2023]
  • Hospitality , Best Western - [2025]
  • Sanitization, Buffalo Wild Wings - [2024]

Timeline

Front Desk Receptionist

Best Western Hotel
08.2024 - 02.2025

Host

Buffalo Wild Wings
06.2024 - 10.2024

Direct Support Professional

Mentors Inc
04.2022 - 03.2023

Factory Worker

Scholastic
08.2019 - 12.2019

Housekeeper

Holiday Inn
05.2019 - 12.2019

Nighttime Direct Support Professional

Fidelis INC
02.2019 - 08.2021

Cashier

Captain D's
01.2019 - 03.2019

Factory Worker

Scholastic
08.2018 - 11.2018

Cashier

Lil Caesars
04.2018 - 08.2018

Cashier

McDonald's
05.2016 - 02.2017

Bachelor of Arts - English Literature

Columbia College

Associate of Arts - General Studies

Columbia College

High School Diploma -

Jefferson City Highschool

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Aeryona Dixon