Adrian M. Gibson

• Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported office, facility, as well as remote users
• Maintained servers and systems to keep networks fully operational during peak periods.
• Used ticketing systems to manage and process support actions and requests.
• Walked individuals through basic troubleshooting tasks.
• Analyze computer issues and quickly develop the best course of action.
• Provided technical support and collaborates with various IT functions to complete IT projects.
• Aided with UAT testing and troubleshooting post change implementation.
• Assisted with network servers equipment with knowledge of network security, as well as assisting server and network deployment experience.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Asset and Vulnerability management
• Review reports to find indicators of device compromise. Monitor and analyze assets for remediation. Remediate vulnerabilities on time.
• Implement and configure vulnerability management.
• Perform evaluation and creation of remediation strategies.
• Perform vulnerability scans using applications to assess identified weaknesses (Axonius Cybersecurity Asset Management Platform, Aternity Management Console, Falcon/Crowdstrike and Active Directory).
• Closely collaborated with project members to identify and quickly address problems.
• Utilize Servicenow ticketing system.
• Utilize SCCM to push scripts and remote into PC
• Reimage PC (PXE Boot)
• Install Printers, scanners, and computers.
• Remove and install programs (Primsa, Global protect etc…)
• Utilize Microsoft Azure to setup user profiles.

● Assist DHSS with COVID

● Setting up Tent for medical staff

● Assisting medical staff with COVID testing

● Configuring window 10 computers testing

● Troubleshooting printer

● Help providers get the vaccine.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted with updating technical support best practices for use by team.
• Researched product and issue resolution tactics to address customer concerns.
• Configured hardware and granted system permissions to new employees.
• Configured and tested new software and hardware.
• Installed, configured and maintained computer systems and network connections.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.

Reimage Window 7 computers to Window 10.

Utilize Excel to keep track of user and computer.

Use share point to upload documents.

Utilize (System Center Congratulations Manager) SCCM to deploy PXE from servers and track progress of computers.

Utilize Skype to communicate with technicians.

• Reimage Window 7 computers to Window 10.
• Utilize LANDesk to push software to End-users.
• Provided technical assistance for Windows 10 issues.
• Installing Peripheral
• Train End-Users how to use Windows 10
• Utilize Office 365

• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Planned and cased mail in sequence of delivery for designated route.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Installed and Uninstall PCs, printers, hubs, routers and other IT related-equipment.

Performed maintenance on PC equipment.

Provided technical guidance for monitoring information systems operations.

Answered questions from assigned departments and identify steps to resolve problems.

Install Thick Clients, Thin Clients, and TIO (tiny in one).

Preformed cable management.

• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.

• Maintained and Installed signal support systems and terminal devices.
• Provided technical assistance and training for automation and communications equipment.
• Prepared maintenance and supply requests for unit-level signal support.
• Operated and perform preventative maintenance checks and services on assigned vehicles.
• Aided in maintaining radio and data distribution systems.
• Resolved any issues for thirty to forty per day.
• Helped setup laptop and desktops for new users with Windows 7 and 10.
• Configure/ troubleshoot iPhone, Android, iPad, MiFi.
• Utilize VOIP phone and setting up VOIP phones.

• Delivered assistance and support for team-based IT projects.
• Supported IT department in handling technology rollout and maintenance.
• Installed application software and upgrades, virus protection, and drivers.