Adella Wilper
Wellington
Summary
Excellent at fostering positive customer experiences, I leveraged my problem-solving and exceptional customer service skills at Scooter's Coffee to enhance team efficiency and customer loyalty. My background in hospitality, underscored by a talent for multitasking and a friendly demeanor, positions me as a valuable asset to any customer-focused team.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Barista
Scooter's Coffee
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Took shift leadership.
- In-Charge of leadership, problem solving, delegation, and decision making.
Server
Mcdonald's
07.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Summer Helper
Quest Rail
06.2021 - 09.2021
- Cultivated relationships between staff members through regular interactions that encouraged open communication channels.
- Developed strong problem-solving skills by handling day-to-day challenges that arose during the course of the program execution.
Education
High School Diploma -
Wellington Napoleon R-IX
Wellington, MO05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Computer/ Phone Skills
- Problem-solving
- Active listener
- Exceptional customer service
- Adaptive and creative
- Hospitality service expertise
- Sales expertise
- Multitasking and organization
- Verbal and written communication
Timeline
Barista
Scooter's Coffee
03.2023 - Current
Server
Mcdonald's
07.2021 - 03.2023
Summer Helper
Quest Rail
06.2021 - 09.2021
High School Diploma -
Wellington Napoleon R-IX
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