Addelynn Howard
Grain Valley
Summary
Through my experience in sales and guest services it opened doors for me to learn the great communication, problem solving and team working skills needed in the cosmetology
industry. I have skills in greeting guests, team working and problem solving, adapting to fast paced and constantly changing environments. I am great at paying attention to the little things and big things. I have learned all the basics in cleanliness, customer service, stocking supplies, even styling, upselling and just offering my opinion on a sale. I also am continuing to grow my knowledge and gain my license by attending cosmetology school. I also know a licensed cosmetologist who is willing to work with me and allow me to shadow her in my free time. I work very hard outside of school/ work because I am very dedicated to this career.
Overview
2
2
years of professional experience
Work History
Server
Captains Sports Lounge
Lee's Summit
07.2024 - 12.2024
- Responded to ad hoc cleaning duties at end of shift.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered food orders promptly and courteously.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Spencer's Gifts
Independence
06.2023 - 03.2024
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO05-2023
Cosmetology
Summit Salon Academy
Independence, MissouriSkills
- Customer service
- POS operation
- Food safety practices
- Dietary restrictions knowledge
- Professional appearance
- Multitasking and organization
- Effective customer upselling
- Customer feedback management
- Cleanliness standards
- Strong work ethic
- Check payment processing
- Performance improvement
- Customer service and communication skills
- Verbal and written communication skills
- Visitor greeting and support
- Problem identification
- Inventory tracking
- Analytical thinking
- Time management
- Creative solutions
- Team collaboration
- Logical reasoning
- Material handling
- Decision-making
- Positive and professional
- Styling and finishing techniques
Timeline
Server
Captains Sports Lounge
07.2024 - 12.2024
Sales Associate
Spencer's Gifts
06.2023 - 03.2024
High School Diploma -
Grain Valley High School
Cosmetology
Summit Salon Academy