Adam Kyle Lepker-Hay
Kansas City,MO
Summary
With over 20 years experience in customer service and sales I found my passion in the world of jewelry. My goal is to move with the next evolution of the industry and use my love for people to help in their celebrations and milestones of life.
Experienced with personalized customer service in jewelry industry. Utilizes deep product knowledge to assist clients in making informed purchasing decisions. Track record of fostering long-term client relationships and achieving sales goals through effective communication and professionalism.
Overview
25
25
years of professional experience
Work History
Jewelry Consultant
ZALES
10.2017 - Current
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
Manager In Training / Jewelry Consultant
HANNOUSH
08.2015 - 10.2017
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
Jewelry Consultant
ZALES
11.2014 - 08.2015
- In Store Sales.
Office Manager / Patient Education / Sales Specialist / Care Coordinator
WEIGHT LOSS SURGICAL CENTER / BLUE VALLEY HOSPITAL
10.2008 - 08.2013
- Coordinated office operations (supplies, scheduling, maintenance, compliance).
- Managed patient files and electric medical records.
- Educated and sold gastric banding surgery.
- Facilitated support group meetings and advised patients.
Branch Account Manager / Loan Officer / Sales
CITIGROUP
06.2003 - 06.2008
- Guided applications from creation through closing.
- Serviced and collected accounts.
- Sold insurance at loan closings.
- Sold Identity Protection, Insurances, Savings Programs.
- Explained charges on bills to customers.
- Explained finance charges and billing.
- Sustained correct statement fees.
- Evaluated and processed disputes.
Inbound Sales Representative / Billing Specialist
AT&T Inc.
02.2000 - 06.2003
- Sold long distance & international plans, internet plans.
- Explained and sustained correct charges.
- Fixed service issues.
Education
High School Diploma - undefined
William Chrisman High School
Independence, MO1999
Skills
- Annual Sales of $400 - $700 in my tenure at Zales
- Exceeding Repair Intake Targets
- Loose diamonds and stones
- Mountings and custom creations
- Lab Grown Diamond Education & Presentations
- Exemplary customer service skills
- Social Media and Clienteling
- Shift Coordination
- Finance Education
- Conflict resolution
- Effective Sales Promotions Planning
- Team collaboration
Timeline
Jewelry Consultant
ZALES
10.2017 - Current
Manager In Training / Jewelry Consultant
HANNOUSH
08.2015 - 10.2017
Jewelry Consultant
ZALES
11.2014 - 08.2015
Office Manager / Patient Education / Sales Specialist / Care Coordinator
WEIGHT LOSS SURGICAL CENTER / BLUE VALLEY HOSPITAL
10.2008 - 08.2013
Branch Account Manager / Loan Officer / Sales
CITIGROUP
06.2003 - 06.2008
Inbound Sales Representative / Billing Specialist
AT&T Inc.
02.2000 - 06.2003
High School Diploma - undefined
William Chrisman High School
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