Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Kyle Lepker-Hay

Kansas City,MO

Summary

With over 20 years experience in customer service and sales I found my passion in the world of jewelry. My goal is to move with the next evolution of the industry and use my love for people to help in their celebrations and milestones of life.

Experienced with personalized customer service in jewelry industry. Utilizes deep product knowledge to assist clients in making informed purchasing decisions. Track record of fostering long-term client relationships and achieving sales goals through effective communication and professionalism.

Overview

25
25
years of professional experience

Work History

Jewelry Consultant

ZALES
10.2017 - Current
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.

Manager In Training / Jewelry Consultant

HANNOUSH
08.2015 - 10.2017
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Used company reports to analyze sales, gross profit and inventory activities.

Jewelry Consultant

ZALES
11.2014 - 08.2015
  • In Store Sales.

Office Manager / Patient Education / Sales Specialist / Care Coordinator

WEIGHT LOSS SURGICAL CENTER / BLUE VALLEY HOSPITAL
10.2008 - 08.2013
  • Coordinated office operations (supplies, scheduling, maintenance, compliance).
  • Managed patient files and electric medical records.
  • Educated and sold gastric banding surgery.
  • Facilitated support group meetings and advised patients.

Branch Account Manager / Loan Officer / Sales

CITIGROUP
06.2003 - 06.2008
  • Guided applications from creation through closing.
  • Serviced and collected accounts.
  • Sold insurance at loan closings.
  • Sold Identity Protection, Insurances, Savings Programs.
  • Explained charges on bills to customers.
  • Explained finance charges and billing.
  • Sustained correct statement fees.
  • Evaluated and processed disputes.

Inbound Sales Representative / Billing Specialist

AT&T Inc.
02.2000 - 06.2003
  • Sold long distance & international plans, internet plans.
  • Explained and sustained correct charges.
  • Fixed service issues.

Education

High School Diploma - undefined

William Chrisman High School
Independence, MO
1999

Skills

  • Annual Sales of $400 - $700 in my tenure at Zales
  • Exceeding Repair Intake Targets
  • Loose diamonds and stones
  • Mountings and custom creations
  • Lab Grown Diamond Education & Presentations
  • Exemplary customer service skills
  • Social Media and Clienteling
  • Shift Coordination
  • Finance Education
  • Conflict resolution
  • Effective Sales Promotions Planning
  • Team collaboration

Timeline

Jewelry Consultant

ZALES
10.2017 - Current

Manager In Training / Jewelry Consultant

HANNOUSH
08.2015 - 10.2017

Jewelry Consultant

ZALES
11.2014 - 08.2015

Office Manager / Patient Education / Sales Specialist / Care Coordinator

WEIGHT LOSS SURGICAL CENTER / BLUE VALLEY HOSPITAL
10.2008 - 08.2013

Branch Account Manager / Loan Officer / Sales

CITIGROUP
06.2003 - 06.2008

Inbound Sales Representative / Billing Specialist

AT&T Inc.
02.2000 - 06.2003

High School Diploma - undefined

William Chrisman High School
Adam Kyle Lepker-Hay