Adam Wiles

•Managed repair requests from customers and service providers efficiently.

•Coordinated with technicians to schedule and prioritize repair appointments.

•Reviewed repair documentation for completeness and compliance with company standards.

•Maintained accurate records of repairs in the internal management system.

•Researched complex technical issues related to product defects or malfunctions.

•Collaborated with other technicians on difficult repairs and troubleshooting tasks.

•Utilized various software programs to log, track, and manage repair requests.

•Maintained accurate records of customer interactions and repair activities in a timely manner.

•Provided customer service support to customers regarding repair and maintenance inquiries.

• Planned and executed sales goals resulting in an increase in sales and profits over each fiscal year.
• Effectively controlled and reduced company costs but increased customer satisfaction.
• Prepared the lot for new inventory and made sure that we had a constant flow of ready units to compensate for sold inventory.
• Planned local marketing strategies to create constant customer growth.
• Hired and trained customer service representatives according to company policies.
• Managed deposits and collections in accordance to policy.
• Create and follow through with customer care tracking. Keep in touch with customers when vehicles needed service to achieve excellent customer service.
• Secure financing for individual customer needs.

• Successfully led key projects which resulted in new revenue and consistent met sales goals.
• Increased customer count and broke yearly sales records.
• Provided on site training for new hires so they could better serve the company.
• Sorted through possible merchandise and made decisions to keep or discard donations.
• Priced all merchandise the made it to the sales floor according to trending and fluctuating sales prices.

• Vending route to local casinos. Service machines, set up hardware and implement software.
• Repair or replace parts to keep machines running at optimal performance.
• Provide technical support with back end servers and systems.
• Work alone and as a team to service individual accounts.

• Managed staff and slot machines on casino floor.
• Worked with vendors to ensure overall quality of gaming experience for customers.
• Supervised over 20 employees.
• Trained, implemented proper process and procedures.
• Kept inventory of parts needed to keep gaming functional on a day to day basis.