Adam Roper
St Louis
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at St. Louis Kolache. Excelled in enhancing customer satisfaction and employee productivity, showcasing exceptional interpersonal and time management skills. Achieved significant improvements in service delivery, demonstrating strong decision-making and relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
St. Louis Kolache
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
AMC Theatres
11.2021 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Bartender
Millwood Country Club Inc
03.2020 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Business Management
Missouri State University
Springfield, MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Cross-functional teamwork
- Excellent communication
- Interpersonal relations
- Good judgment
Certification
ServSafe Food Handler Certificate
Timeline
Manager
St. Louis Kolache
11.2022 - Current
Cashier
AMC Theatres
11.2021 - 07.2022
Bartender
Millwood Country Club Inc
03.2020 - 09.2020
No Degree - Business Management
Missouri State University
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