Adam Goodrich
Saint Ann
Summary
Dynamic and results-driven professional with extensive experience at ALDI, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving customer complaints, fostering a positive shopping experience. Skilled in inventory management and decision-making, contributing to increased customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Assistant Manager
ALDI
03.2022 - Current
- Supported staff training initiatives to enhance service quality and efficiency.
- Managed inventory tracking using industry-standard software systems.
- Contributed to scheduling and resource allocation for optimal workflow.
- Participated in team meetings, providing insights on process improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Store Associate
ALDI
03.2019 - 03.2022
- Assisted customers with product inquiries and transactions, ensuring efficient service delivery.
- Maintained cleanliness and organization of store displays to enhance shopping experience.
- Stocked shelves promptly, ensuring accurate product placement and inventory management.
- Operated cash register efficiently, processing transactions with attention to detail.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Shift Leader
Dairy Queen Grill & Chill
01.2017 - 02.2019
- Supervised daily operations, ensuring adherence to company policies and safety regulations.
- Trained and mentored team members, enhancing skills and promoting a collaborative work environment.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented process improvements, increasing efficiency in workflow and reducing downtime.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Supervisor
UPS
01.2017 - 01.2018
- Supervised team performance, ensuring adherence to company standards and operational excellence.
- Developed and implemented training programs to enhance staff skills and productivity.
- Conducted regular performance evaluations, providing constructive feedback to team members for growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Pattonville High School
Maryland Heights, MOSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager
ALDI
03.2022 - Current
Store Associate
ALDI
03.2019 - 03.2022
Shift Leader
Dairy Queen Grill & Chill
01.2017 - 02.2019
Supervisor
UPS
01.2017 - 01.2018
High School Diploma -
Pattonville High School