Ada D. Turrentine
Kansas City,MO
Summary
Dynamic Operations Support Specialist with a proven track record at Heartland Regional Alcohol and Drug Assessment Center. Expert in scheduling and decision-making, ensuring efficient client intake and eligibility screenings. Recognized for delivering exceptional customer service and maintaining meticulous attention to detail while managing billing processes across 76 counties.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Heartland Regional Alcohol and Drug Assessment Center
09.2000 - Current
- Collected, arranged, and input information into database system.
- Answers all incoming calls in a high-volume office environment.
- Provides supportive interactions with clients/referents to facilitate scheduling assessments and intakes to
treatment. - Conducts client eligibility screenings via phone, determining eligibility and appropriate payer source,
location and staff. - Review and determine eligibility for payer sources such as Federal Block Grant, Medicaid, and SB123.
- Submits eligibility info to managed care organization, for assignment of client ID, when clients are
determined to be eligible for Federal Block Grant funding. - Collect, process and record assessment fee payments in the electronic medical record.
- Assigns appointments to appropriate staff across 76 counties in Kansas, while meeting Access to Care
Guidelines. - Provides resource and contact information to those who do not meet eligibility criteria to be served by
HRADAC. - Delivers quality customer service to all who contact the Agency.
- Runs designated queries/reports from the electronic medical record and audits billing/insurance information.
- Process billing and payments on fee for service Assessments & Treatment services within designated
timeframes. - Purchasing & Ordering Support - maintain adequate inventories of supplies for the agency
Education
Business Studies - Business
Job Corps
Excelsior Springs, MO07-1989
Skills
- Scheduling
- Decision-making
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Coordinate supplies
- Attention to detail
- Professionalism
- Time management abilities
- Problem-solving abilities
- Organizational skills
- Experience and ability to use multiple computer applications such as Word, Excel, Outlook, Publisher, Power Point and Electronic Medical Records
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained company database to reflect current and accurate client records.
Certification
- Heart Saver CPR AED - 6/15/2024 Expires on 6/2026
- Zero Suicide Training - 07/31/2024
- Motivation Interviewing - 04/23/2024
- Ethics Workshop - 11/5/2020, 4/28/2022 and 4/17/2025
- Mindfulness, Meditation and Stress Certificate - 03/03/2023
Timeline
Operations Support Specialist
Heartland Regional Alcohol and Drug Assessment Center
09.2000 - Current
Business Studies - Business
Job Corps
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