Abygale Maupin
Prairie Home
Summary
Dedicated professional with strong skills in staff training and problem resolution. Experienced in customer service roles, providing coaching to new hires and enhancing team performance to achieve high customer retention and satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
CSR
BTC Bank
Prairie Home, MO
02.2026 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Processed transactions efficiently, ensuring compliance with banking policies and procedures.
- Collaborated with team members to improve workflow and streamline customer service operations.
- Maintained up-to-date knowledge of bank products and services to assist clients effectively.
- Handled account maintenance requests, ensuring timely updates and accuracy in records.
- Responded promptly to customer complaints, employing problem-solving skills to achieve resolutions.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
CSR
Connections Bank
Prairie Home, MO
06.2025 - 02.2026
- Utilized customer relationship management software to track interactions and enhance service quality.
- Conducted follow-up communications to ensure customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
Daycare Teacher
Stepping Stones Preschool
Jefferson City, MO
05.2024 - 07.2024
- Designed and implemented engaging lesson plans for diverse age groups.
- Fostered a safe and nurturing environment for children to explore and learn.
- Collaborated with parents to support child development and address concerns.
- Organized daily activities that promote physical, social, and emotional growth.
Cashier
Hail Ridge Golf Course
Boonville, MO
05.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted with inventory management and restocking merchandise as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Handled cash and credit transactions accurately, minimizing discrepancies in daily reports.
- Greeted customers entering store and responded promptly to customer needs.
Education
Business
Central Methodist University
Fayette, MOHigh School Diploma -
New Franklin High School
New Franklin, MO05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Staff training
Timeline
CSR
BTC Bank
02.2026 - Current
CSR
Connections Bank
06.2025 - 02.2026
Daycare Teacher
Stepping Stones Preschool
05.2024 - 07.2024
Cashier
Hail Ridge Golf Course
05.2022 - 08.2022
Business
Central Methodist University
High School Diploma -
New Franklin High School