Abi Klover
Mudhouse Coffee CO
SPRINGFIELD
6
years of professional experience
Community-driven professional bringing valuable experience in leading volunteer programs and initiatives. Known for strong focus on team collaboration and achieving results. Reliable and adaptable ensuring program success while addressing changing needs. Skilled in volunteer recruitment, training, and retention with dependable and approachable demeanor.
Work History
Volunteer Coordinator
2 Months- Coordinated volunteer schedules to ensure adequate staffing for events and programs.
- Facilitated communication between volunteers and management to address concerns promptly.
- Streamlined event logistics by coordinating resources and supplies efficiently.
- Recruited and trained new volunteers on volunteer program goals and objectives.
Barista
1 Year 4 Months- Prepared 50+ high-quality, signature coffee beverages according to standard recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Implemented upselling techniques to enhance customer experience and increase sales opportunities.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Administrative Assistant
1 Year 2 Months- Oversaw the completion and submission of expense and in-kind reports for the Springfield CLT.
- Simultaneously connected to and with low-income families as well as city council and city planners.
- Developed and maintained filing systems for organizational documents, improving data retrieval processes.
- Became well versed with local zoning laws and other property related regulations.
Front Desk Agent
1 Year 7 Months- Addressed guest inquiries and concerns promptly, enhancing overall experience and loyalty.
- Managed guest check-ins and check-outs efficiently, ensuring high levels of customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Trained new staff on front desk procedures and service standards, fostering a collaborative work environment.
Community Contact
7 Months- Connected community members with needed resources and information
- Assisted in raising significant funds for the political campaign by planning and coordinating successful fundraising events.
- Collaborated with local organizations to align campaign goals with community interests and concerns.
- Coordinated grassroots initiatives to mobilize volunteers and increase community involvement.
Operations Manager
1 Year 2 Months- Implemented cost-control measures, optimizing resource allocation across departments.
- Led team training initiatives, fostering a culture of continuous improvement and operational excellence.
- Developed and maintained effective communication channels with staff, ensuring alignment on operational goals.
- Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
Crew Trainer
1 Year 10 Months- Trained and mentored new crew members on operational procedures and customer service standards.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Prepared food items following company recipes and quality standards consistently.
Education
Bachelor of Science - Finance, Corporate & Investments
- Board of Governors Scholarship Recipient
- Major GPA: 3.7
- Extracurricular Activities: DECA, WIB
- Noteworthy Coursework: FIN 598 - Financial Research & Portfolio Management
Bachelor of Science - Economics
- Robert and Lynette Foster Economics Scholarship Recipient
- Major GPA: 3.5
- Extracurricular Activities: Economics Club
Skills
Volunteer recruitment
Volunteer training
Event coordination
Policy analysis
Customer relations
Interpersonal communication
Microsoft Office
Accomplishments
- Successfully wrote sections of the City of Springfield's application for the Youth Homelessness Demonstration Program grant
- Recognized three times on an international level for excellent critical thinking and public speaking skills by DECA, INC.
- Received commendations from former Governor of Missouri Mike Parsons and the Missouri House of Representatives for excellence in business academics and competition
Timeline
Volunteer Coordinator
Isabel's House
06.2026 - CurrentRead More
Barista
Mudhouse Coffee CO
04.2025 - CurrentRead More
Administrative Assistant
Springfield Community Land Trust
07.2024 - 09.2025Read More
Community Contact
The Office of State Representative Betsy Fogle
04.2024 - 11.2024Read More
Front Desk Agent
Tru By Hilton
09.2023 - 04.2025Read More
Operations Manager
Quality Inn
07.2022 - 09.2023Read More
Crew Trainer
Wendy's
09.2020 - 07.2022Read More
Missouri State University
Bachelor of Science from Finance, Corporate & Investments
Read More
Missouri State University
Bachelor of Science from Economics
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