Abigail Reed
Sainte Genevieve
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Sirros. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for implementing process improvements that boosted service efficiency during peak hours, fostering a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Server
Sirros
Sainte Genevieve, MO
01.2026 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Ensured accurate order delivery through effective communication with kitchen staff.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu offerings and service protocols.
- Adapted quickly to changing priorities during peak dining hours, maintaining efficient service flow.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Implemented feedback from management to improve service standards and operational processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Doodles
Sainte Genevieve, MO
03.2025 - Current
- Prepared and served high-quality beverages according to customer preferences.
- Operated espresso machines and grinders with precision and care.
- Maintained cleanliness of work area, ensuring compliance with health standards.
- Assisted in training new baristas on equipment usage and beverage preparation.
- Managed inventory levels and restocked supplies to meet customer demand.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Manager/server
Catfish Kettle
Farmington
06.2021 - 10.2025
- Supervised dining room operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer interaction standards.
- Coordinated with kitchen staff to streamline food delivery and maintain order accuracy.
- Managed reservations and seating arrangements to optimize table turnover rates.
- Implemented process improvements that enhanced service speed during peak hours.
- Handled guest complaints promptly, resolving issues to maintain a positive dining experience.
- Monitored inventory levels of supplies, placing orders as needed to prevent shortages.
- Developed training materials for staff onboarding, promoting consistency in service delivery.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Manager/server
Double Barrel Bbq
Perryville, MO
11.2016 - 05.2021
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Associate of Science - Medical Science
Mineral Area College
Park Hills, MORadiology/MRI
Saint Louis Community College
St. Louis, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Sirros
01.2026 - Current
Barista
Doodles
03.2025 - Current
Manager/server
Catfish Kettle
06.2021 - 10.2025
Manager/server
Double Barrel Bbq
11.2016 - 05.2021
Associate of Science - Medical Science
Mineral Area College
Radiology/MRI
Saint Louis Community College