Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Overkamp

Berger

Summary

Use of psychology in robust background of client-focused services, dedicated to enhancing client satisfaction through effective communication and tailored solutions. Proven ability to thrive in high-pressure environments while managing a heavy workload, demonstrating exceptional time management skills. Committed to applying psychological principles to foster positive outcomes and build lasting relationships. Eager to leverage expertise in a challenging role that prioritizes client needs and promotes personal growth. Experienced with customer relations, ensuring positive experiences through efficient service and support. Knowledge of problem-solving techniques and commitment to enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Administrative Support Assistant

Department of Social Services, Children's Division
Union, MO
11.2025 - Current
  • Assisted in document preparation, ensuring accuracy and adherence to organizational standards.
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.

Customer Assistant

MFA Coop 130
Hermann, MO
06.2023 - Current
  • Helped customers on a daily basis place orders and find products
  • Used knowledge of products to recommend additional items and services
  • Managed disagreements with empathy and understanding to satisfy both parties

Education

Bachelor of Science - Psychology

Missouri Valley College
Marshall, MO
05-2026

High School Diploma - undefined

Hermann High School
Hermann, MO
05-2020

Skills

  • Patient
  • Critical thinking
  • Active listening skills
  • Problem solving
  • Team cooperation
  • Strong communication and interpersonal skills
  • Friendly and helpful
  • Attention to detail
  • Honest and dependable

Timeline

Administrative Support Assistant

Department of Social Services, Children's Division
11.2025 - Current

Customer Assistant

MFA Coop 130
06.2023 - Current

High School Diploma - undefined

Hermann High School

Bachelor of Science - Psychology

Missouri Valley College
Abigail Overkamp